Project Technical Support Specialist

hace 6 meses

Ciudad de México Citi A tiempo completo

The Project Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of technology industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of technology, data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

**Responsibilities**:

- Collect, measure and analyze project management data. Identify, track and close project issues.
- Communicate and work hand-in-hand with internal and external clients on project objectives
- Explain project goals and impact on client’s operations
- Guide clients through technical updates
- Promptly escalate and coordinate resolution of client issues to appropriate project stakeholders
- Ensure management of project scope plan and of project schedule.
- Identify project variances, and revise forecasted project schedule as needed.
- Create the project quality management plan, identify quality standards and metrics to measure achievement of these standards.
- Identify project risks, perform probability and impact analysis, determine responses to risks, track risks, and execute responses as needed.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 2-5 years of experience in a project management role
- 2-5 years of experience in a customer support role
- Proficient in Microsoft Office
- Proficient in English
- Good customer service, communication and interpersonal skills
- Good Technical knowledge (understanding of basic Networks and Encryption)
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Consistently demonstrates clear and concise written and verbal communication skills
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills

**Education**:

- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed.

Other job-related duties may be assigned as required.

Advanced English

Costumer service Experience

Technical Help Desk Experience
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Project Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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