Customer Experience Specialist
hace 1 semana
**Sunwise Energy **is a premiere **Solar **Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients. We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance.
A career at **Sunwise **opens countless opportunities for employees to sharpen their skills, push limits, and uncover their potential. We'd love to hear from you if you’re ready for innovation, new challenges, and improving the world. Your journey with **Sunwise **begins here.
**Join us**
**Overview**
As Bilingual Customer Experience Representative, we're expecting to ensuring the best experience for our customers. Your primary focus will be on delivering a consistent and high level of service, meeting revenue targets, and achieving call objectives.
**Primary Responsabilities**
- Receive incoming and outbound calls to customers.
- Deliver a consistent and professional level of service at all times.
- Handle each call promptly and accurately, updating records accordingly.
- Handling issues with diplomacy to avoid social media and other escalations.
- Troubleshoots and problem solves customer issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times.
- Develop and maintain a deep understanding of our products/services to provide knowledgeable assistance to customers
- Build and maintain strong, positive relationships with customers.
**Qualifications**:
- 2+ experience in a customer service or customer experience role.
- Professional English domain (C1+)
- Excellent communication skills, both written and verbal.
- Strong problem-solving and decision-making abilities.
- Empathy and a customer-centric mindset.
- Ability to work in a fast-paced environment.
- Familiarity with customer relationship management (CRM) tools is a plus.
- Time Management
**Benefits**:
- Christmas Bonus
- Vacations
- Mayor Medical Insurance
- USA Federal Holidays
- Grocery Vouchers
**Workplace**:
- On-site position
- Enrique Gomez Carrillo #5612, Vallarta Universidad
- Monday to Friday
- 7:00 am to 4:00 pm
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $12,500.00 - $14,000.00 al mes
Lugar de trabajo: Empleo presencial
-
Customer Experience Specialist
hace 2 semanas
Zapopan, Jalisco, México Sunwise Energy A tiempo completoAbout the RoleWe are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist at Sunwise Energy. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint.Key ResponsibilitiesProvide accurate and timely information to customers, addressing their needs...
-
Customer Experience
hace 3 meses
Zapopan, México Sunwise Energy A tiempo completoWe are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint. Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and...
-
Customer Experience
hace 4 meses
Zapopan, México Sunwise Energy A tiempo completoWe are seeking a dedicated and passionate individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring a positive and seamless experience for our customers at every touchpoint. Your primary goal is to enhance customer satisfaction, loyalty, and retention by addressing inquiries, resolving issues, and...
-
Customer Experience Specialist
hace 6 días
Zapopan, Jalisco, México Sunwise Energy A tiempo completoAbout Sunwise EnergySunwise Energy is a leading provider of turnkey renewable energy solutions, offering a comprehensive range of solar installation and smart home services to its clients. Our commitment to delivering exceptional quality and maintenance has earned us a reputation as a premier solar installation and smart home service provider.Job SummaryWe...
-
People Experience Specialist
hace 5 meses
Zapopan, México Cerby A tiempo completo**Company Description**: At Cerby, it's our goal to make everyone feel at home and cared for. We seek a People Experience Specialist to design and run the Cerbenaut’s experience. This is a full-time position based in Guadalajara, Mexico. What you will do: - Act as an ambassador for Cerby in all your interactions. - Design and execute Cerby’s diversity...
-
Customer Experience Specialist
hace 2 días
Zapopan, México Sunwise Energy A tiempo completo**Sunwise Energy **is a premiere **Solar **Installation and Smart Home service provider offering turnkey renewable energy solutions to its clients. We integrate all the aspects of solar sales and installations in-house to provide and guarantee our customers the best quality of service and maintenance. **Join us!** **Primary Responsabilities** - Respond...
-
Customer Service Specialist
hace 4 meses
Zapopan, México Trabaja en Intugo A tiempo completo**We are hiring Customer Service specialist** Requires: **TWO YEARS’** EXPERIENCE IN CUSTOMER SERVICE OR RELATED FIELD - EXCELLENT CUSTOMER SERVICE SKILLS - ADVANCED ENGLISH - PROFICIENT WITH MICROSOFT (EXCEL, POWERPOINT, ETC.) - HIGH SCHOOL DIPLOMA OR EQUIVALENT Activities: - MONITOR DAILY GPS REPORTS - REPORT OUT AS REQUIRED BY THE DEPARTMENT -...
-
Customer Acquisition Specialist
hace 3 meses
Zapopan, México TocteBrand A tiempo completoAs a Customer Acquisition Specialist, your primary role is to ensure customer satisfaction and success. This involves developing strong relationships with customers, understanding their needs and helping them get the most value from the company's products or services. - Lead generation and qualification for the Customer Success department, establishing first...
-
Customer Success Specialist
hace 3 meses
Zapopan, México Aronnax SA de CV A tiempo completo**Customer Success Specialist** **Zapopan, Jalisco** **$15,000 MXN per month (net) with potential monthly bonus of $5,000 MXN** **Full-time, indefinite contract** **Monday to Friday, 8:00 AM to 4:30 PM** **English proficiency at a 90% level** **College Diploma** **Customer Acquisition Specialist** **Responsibilities**: **As a Customer Acquisition...
-
Customer Acquisition Specialist
hace 3 meses
Zapopan, México Aronnax SA de CV A tiempo completo**Customer Acquisition Specialist** **Zapopan, Jalisco** **$15,000 MXN per month (net) with potential monthly bonus of $5,000 MXN** **Full-time, indefinite contract** **Monday to Friday, 8:00 AM to 4:30 PM** **English proficiency at a 90% level** **22 to 27 years’ old** **College Diploma** **Customer Acquisition...
-
Collections Specialist
hace 6 días
Zapopan, Jalisco, México Intugo Call Center A tiempo completoCollections Specialist **Job Summary:** We are seeking a highly skilled Collections Specialist to join our team at Intugo Call Center. As a Collections Specialist, you will be responsible for resolving delinquent accounts and providing excellent customer service to our clients. **Responsibilities:** * Resolve delinquent accounts through outbound and...
-
ERP Specialist
hace 6 días
Zapopan, Jalisco, México Oracle A tiempo completoJob Title: ERP SpecialistOracle is seeking an experienced ERP Specialist to join our team. As an ERP Specialist, you will be responsible for providing technical support and solutions to our customers, ensuring the highest level of customer satisfaction.Key Responsibilities:Provide technical support and solutions to customers via phone and electronic...
-
Checkout Manager
hace 2 semanas
Zapopan, Jalisco, México Ikea A tiempo completoAbout the RoleWe are seeking a highly skilled Checkout Manager to join our team at IKEA. As a key member of our retail operations team, you will be responsible for ensuring a seamless and efficient checkout experience for our customers.Key ResponsibilitiesDevelop and implement strategies to improve customer satisfaction and loyalty through the checkout...
-
Customer Fulfillment Specialist
hace 2 semanas
Zapopan, Jalisco, México Lenovo A tiempo completoJob SummaryWe are Lenovo, a global technology powerhouse, seeking a highly skilled Customer Fulfillment Specialist to join our team. As a key member of our organization, you will be responsible for ensuring seamless customer satisfaction through efficient order fulfillment and supply chain management.Key ResponsibilitiesDevelop and implement effective supply...
-
Customer Success Specialist
hace 2 semanas
Zapopan, Jalisco, México Oracle A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Customer Success Specialist to join our team at Oracle. As a key member of our Education Services team, you will play a critical role in helping our customers achieve success with our NetSuite solutions.Key ResponsibilitiesDeliver High-Quality Training: Design and deliver instructor-led onsite and...
-
Customer Service Specialist
hace 4 meses
Zapopan, México Aronnax A tiempo completoPartner Acquisition Specialist Zapopan, Jalisco $15,000 MXN per month (net) with potential monthly bonus of $5,000 MXN Full-time, indefinite contract Monday to Friday, 8:00 AM to 4:30 PM English proficiency at a 90% level 22 to 27 years’ old College Diploma Finance, Business. Experience1 year of experience in a call...
-
Customer Support Specialist GRC MX
hace 2 semanas
Zapopan, Jalisco, México TTI A tiempo completoTTI, Inc. is actively seeking a dedicated Customer Support Specialist for our Mexico division. The Customer Support Specialist plays a crucial role in delivering assistance to various internal teams based on predefined activities. As a leading authorized distributor of passive, connector, electromechanical, and discrete components, TTI, Inc. has a strong...
-
Customer Support Specialist GRC MX
hace 2 semanas
Zapopan, Jalisco, México TTI A tiempo completoTTI, Inc. is seeking a dedicated Customer Support Specialist for our operations in Mexico. The Customer Support Specialist plays a crucial role in assisting various internal teams by executing established processes. As a leading authorized distributor of passive, connector, electromechanical, and discrete components, TTI, Inc. has a rich history and a strong...
-
Customer Support Specialist GRC MX
hace 2 semanas
Zapopan, Jalisco, México TTI A tiempo completoTTI, Inc. is seeking a dedicated Customer Support Specialist for our Mexico division. The Customer Support Specialist plays a crucial role in assisting various internal teams based on predefined tasks. As a leading authorized distributor of passive, connector, electromechanical, and discrete components, TTI, Inc. has a rich history and continues to expand...
-
Customer Acquisition Specialist
hace 2 semanas
Zapopan, Jalisco, México Aronnax A tiempo completoAbout the RoleAronnax is seeking a highly motivated and results-driven Customer Acquisition Specialist to join our team. As a key member of our Partner Department, you will play a crucial role in expanding our network of partnerships and driving business growth.Key ResponsibilitiesMake calls and schedule appointments with potential new partners to expand our...