Bilingual Collections

hace 3 meses

Naucalpan, México AT&T Mexico A tiempo completo

**What you’ll do**:

- Have effective communication and negotiation skills, being able to overcome objections and find solutions.
- Achieve collection goals by providing customer service and then secure collecting as much as possible, as soon as possible as human as possible.
- Effective win - win negotiation on overdue account payments
- General billing support to clarify doubts, orders and complaints regarding overdue payments or fees
- Listen, respond, and resolve consistently on every call throughout your shift.
- Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.

**What you’ll bring**:

- Advanced Conversational English to converse seamlessly with U.S. customers.
- Personal Computer experience with Microsoft Windows and Office.
- Previous experience in customer care, billing, collections, or similar roles is highly desired.
- Ability to train/work 40 hours per week during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF
- Ability to work in the office 100% of the time

Changing the speed of business comes with many rewards -starting with your paycheck:

- Monthly Base Salary: MXN$18,225 (before Taxes)
- Monthly Grocery vouchers MXN $1,519 every 14 days
- Monthly Restaurant vouchers MXN $1,216 every 14 days

Once you’re a part of the team, you’ll gain some amazing perks and benefits including:

- Life Insurance
- Vacation days, plus three personal days, onsite medical and more.
- 50% discount on five lines of AT&T Wireless service.
- Paid starting from your first day of training, including some benefits like meal and grocery vouchers.
- Training Payment & Expectations
- Full payment and benefits start since your day-1-training. You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.

**Work From Home?**
This is not a Work from Home role.

**Career possibilities are limitless with AT&T.** You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you

**Weekly Hours**:
40

**Time Type**:
Regular

**Location**:
Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

  • Bilingual Collections Representative

    hace 7 días

    Naucalpan de Juárez, México At&T Mexico A tiempo completo

    {"title": "Bilingual Collections Representative", "description": "At AT&T Mexico, we're looking for a skilled Bilingual Collections Representative to join our team. As a key member of our customer service team, you'll play a critical role in delivering exceptional service to our customers while driving successful collections.Key Responsibilities:Provide...

  • Bilingual Collections Representative

    hace 2 semanas

    Naucalpan de Juárez, México At&T Mexico A tiempo completo

    About the RoleThis is an exciting opportunity to join AT&T Mexico as a Bilingual Collections Representative. As a member of our team, you will play a crucial role in delivering exceptional customer service and resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesProvide top-notch customer service to resolve customer inquiries...

  • Bilingual Collections Specialist

    hace 2 semanas

    Naucalpan de Juárez, México At&T Mexico A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Bilingual Collections Specialist to join our team at AT&T Mexico. As a key member of our customer service team, you will be responsible for resolving customer complaints and issues related to overdue account payments.Key ResponsibilitiesProvide exceptional customer service and resolve customer...

  • Customer Service and Bilingual Collections Representative

    hace 7 días

    Naucalpan de Juárez, México At&T A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Service and Bilingual Collections Representative to join our team at AT&T. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesProvide...

  • Customer Service and Bilingual Collections Representative

    hace 2 semanas

    Naucalpan de Juárez, México AT&T A tiempo completo

    Job Summary:We are seeking a highly skilled and bilingual Customer Service and Collections Representative to join our team at AT&T. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.Key Responsibilities:Provide effective...

  • Bilingual Loss Prevention Representative

    hace 4 meses

    Naucalpan, México AT&T Mexico A tiempo completo

    At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter. As a Bilingual Loss Prevention Representative, you will: - Play a critical role in getting customers connected to new...

  • Bilingual Loss Prevention Representative

    hace 3 meses

    Naucalpan, México AT&T Mexico A tiempo completo

    At AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter. **As a Bilingual Loss Prevention Representative, you will**: - Play a critical role in getting customers connected to...

  • Bilingual Loss Prevention Specialist

    hace 2 semanas

    Naucalpan de Juárez, México At&T Mexico A tiempo completo

    At AT&T Mexico, we are committed to delivering exceptional customer experiences and protecting our revenue. As a Bilingual Loss Prevention Representative, you will play a critical role in ensuring our customers are connected to the services they need while safeguarding our business from revenue losses.**Key Responsibilities:**• Review customer credit files...

  • Bilingual Business Client, Credit

    hace 4 meses

    Naucalpan, México AT&T Mexico A tiempo completo

    Delivering best-in-class service is just the beginning. As **Senior Bilingual Associate Business Client, Credit & Collections**, you’ll be part of a team of professionals dedicated to keeping our customers connected. You will work with client's designated program administrator to provide quality service and support to ensure service solutions meet...

  • Bilingual Customer Service Representative

    hace 7 días

    Naucalpan de Juárez, México At &Amp; T A tiempo completo

    **Job Summary**At AT&T, we're committed to delivering exceptional customer service and support to our clients. As a Bilingual Customer Service Representative, you'll play a critical role in ensuring our customers receive the best possible experience.**Key Responsibilities:**Provide high-quality service and support to customers in a bilingual environmentWork...

  • Customer Service Representative and Bilingual Collector

    hace 2 semanas

    Naucalpan de Juárez, México AT&T A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative and Bilingual Collector to join our team at AT&T. As a key member of our customer service team, you will be responsible for providing exceptional customer service and collecting payments from customers in a professional and courteous manner.Key ResponsibilitiesCustomer Service:...

  • Customer Service Representative

    hace 7 días

    Naucalpan de Juárez, México AT & T A tiempo completo

    Job Overview:As a Bilingual Senior Customer Care & Collections Representative at AT&T, you will be part of a team dedicated to delivering exceptional service to our customers. Your primary responsibility will be to provide quality service and support to ensure that our customers' needs are met in all financial care competencies.Key Responsibilities:Provide...