Customer Pactice Manager Mex, Proserve
hace 4 meses
7+ years of external or internal customer facing, complex and large scale project management experience, or Bachelor's degree
- 3+ years working in the Industrial Telco and Media sector as a consultant or part of a Professional Services organization
- Business development experience including multiyear, multiple service offering proposals resulting in contracts with >$5M total contract value.
- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion
- Experience assessing customer C-Level willingness to initiate conversations that lead to broader strategic transformation programs.
Would you like a career that gives you opportunities to help customers change how they operate in today’s using innovations technologies and accelerate their cloud journey using Amazon Web Services (AWS). Do you like to work on a variety of projects within some of the largest, most complex, enterprise customers at the forefront of exciting cloud adoption at scale, leading customer and partner teams to achieve repeatable AWS best practices?
AWS Professional Services (ProServe) is looking for Customer Practice Managers (CPM) who can lead activities with with different Customers from Telco and Media. Our CPMs are responsible for helping customers develop a long-term AWS strategy. Together with customer teams and AWS partners, working closely with the Telco Team.
The CPM role is to act as a trusted advisor and AWS ambassador to senior stakeholders and enterprise teams within our largest customers to understand and help realize their critical business outcomes with AWS.
Key job responsibilities
- Helping shape Telco and Media customers’ long-term strategy and innovative solutions.
- Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.
- Establishing Executive relationships across Technology & Business groups, becoming a strategic advisor and expert with deep knowledge of the cross-section of the customers’ business and available technology solutions.
- Preparing and presenting technical and commercial proposals to different C-Levels.
- Working with the AWS internal network, including specialist experts across AWS product and specialist resources as well as Account team, Partner team, Finance, and Legal.
- Delivering on annual bookings and revenue targets with deal structure aligned with key customer goals and AWS Professional Services business objectives
- Supporting scale through shared learning and mechanisms across the Professional Services sales team.
About the team
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Mexico City, DIF, MEX
- Vertical industry sales and delivery experience of cloud services and solutions.
- Experience managing and delivering large-scale enterprise IT projects.
- Evidence of growth in and achievement of professional services sales and delivery goals and targets.
- Senior level executive engagement, relationship management and advisory experience
-
Mex Cx Manager
hace 5 meses
Ciudad de México Santander A tiempo completoMEX CX Manager Country: Mexico **WHAT YOU WILL BE DOING** Funciones: - Creación y coordinación de textos referente a experiência del cliente, para contenidos en publicaciones internas. - Gestión y emisión de comunicados que refuercen la cultura Customer Centric. - Contribución en planeación y gestión de eventos. - Contribución en implementación...
-
AWS Cloud Adoption Manager
hace 2 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly experienced Customer Practice Manager to lead our Telco & Media customer practice in Mexico. As a trusted advisor, you will be responsible for helping our customers develop a long-term AWS strategy and innovative solutions.Key ResponsibilitiesHelp shape Telco and Media customers' long-term strategy and innovative...
-
Customer Success Manager
hace 3 días
Ciudad de México, Ciudad de México RPMGlobal A tiempo completoWe are seeking a highly motivated and results-driven Customer Success Manager to join our team in the Mexico Region. As a Customer Success Manager, you will be responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience. You will work closely with the Customer Success Team, Technical Support &...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoJob Title: Customer Success ManagerMaersk is seeking a Customer Success Manager to lead our customer success teams in the Americas region. As a key member of our Global Service Center, you will be responsible for driving strategic direction and guidance to set the team up for success.Key Responsibilities:Manage Customer Success Partner Managers and their...
-
Cloud Transformation Manager
hace 4 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Practice Manager to join our AWS Professional Services team in Mexico. As a Customer Practice Manager, you will be responsible for leading activities with Telco and Media customers, helping them develop a long-term AWS strategy, and working closely with customer teams and AWS partners.Key...
-
Cloud Solutions Manager
hace 4 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Practice Manager to join our AWS Professional Services team in Mexico City. As a Customer Practice Manager, you will be responsible for leading activities with Telco and Media customers, helping them develop a long-term AWS strategy, and working closely with customer teams and AWS partners.Key...
-
Customer Support Manager
hace 1 semana
Ciudad de México, Ciudad de México VusionGroup A tiempo completoJob Title: Customer Support ManagerAbout the Role:We are seeking a highly skilled and experienced Customer Support Manager to join our team at VusionGroup. As a Customer Support Manager, you will be responsible for leading our customer support team and ensuring that our customers receive exceptional service.Key Responsibilities:Manage and lead a team of...
-
Customer Success Manager
hace 1 semana
Ciudad de México, Ciudad de México Maersk A tiempo completoJob Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a Customer Success Manager, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of the team.Key Responsibilities:Manage the Customer Success Partner Managers...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Dlocal A tiempo completoCustomer Success ManagerDlocal is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success and satisfaction with our products and services.Key Responsibilities:Work closely with internal teams and...
-
Customer Support Manager
hace 2 semanas
Ciudad de México, Ciudad de México VusionGroup A tiempo completoJob Title: Customer Support ManagerWe are seeking a highly skilled and experienced Customer Support Manager to join our team at VusionGroup. As a Customer Support Manager, you will be responsible for leading a team of support specialists and ensuring that our customers receive exceptional support and service.Key Responsibilities:Lead a team of support...
-
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleAmazon Web Services Mexico S. de R.L. de C.V. is seeking a highly skilled Cloud Transformation Manager to join our Enterprise Solutions team. As a Cloud Transformation Manager, you will be responsible for leading customer journeys that accelerate business outcomes.Key ResponsibilitiesDevelop and execute long-term strategic customer...
-
Cloud Solutions Manager
hace 3 semanas
Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoAbout the RoleWe are seeking a highly experienced Customer Practice Manager to join our AWS Professional Services team in Mexico. As a Customer Practice Manager, you will be responsible for leading activities with Telco and Media customers, helping them develop a long-term AWS strategy, and working closely with customer teams and AWS partners.Key...
-
Customer Success Manager
hace 4 semanas
Ciudad de México, Ciudad de México Maersk A tiempo completoCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of our customer-facing operations.Key Responsibilities:Manage a team of Customer Success...
-
Customer Experience Manager
hace 2 meses
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Experience Manager. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of all customers who contact us directly.Your Key ResponsibilitiesReport to the Customer Contact Centre Manager and be...
-
Customer Success Manager
hace 1 mes
Ciudad de México, Ciudad de México Maersk A tiempo completoCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will play a vital role in driving customer satisfaction and loyalty.Key Responsibilities:Manage a team of Customer Success Partner Managers and their corresponding teams to ensure seamless execution of...
-
Customer Success Manager
hace 1 mes
Ciudad de México, Ciudad de México Maersk A tiempo completoCustomer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a key member of our Global Service Center, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of our customer-facing operations.Key Responsibilities:Manage a team of Customer Success...
-
Mexico Sr Customer Solutions Manager
hace 5 meses
Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo10+ years of experience driving technology initiatives including 10+ years of customer-facing experience delivering technology enabled transformations. - SCRUM/Agile, PMP, Prince2, PgMP, Six Sigma, SAFe certified or related experience - Executive presence and effective communication skills including progress updates, risk management, execution planning,...
-
Customer Success Manager
hace 6 días
Ciudad de México, Ciudad de México Gigamon A tiempo completoAbout the RoleGigamon is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving effective communications with direct reports, customers, executives, and internal teams. You will align team deliverables and capabilities with the needs of customers and internal stakeholders, and...
-
Customer Success Manager
hace 1 mes
Ciudad de México, Ciudad de México SAP A tiempo completoAbout the RoleSAP is seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the successful implementation and adoption of SAP solutions by our customers. You will work closely with customers to understand their business needs and develop strategies to meet...
-
Customer Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Ecaresoft Inc. A tiempo completoCustomer Success ManagerWe're seeking a highly organized and disciplined individual to lead our customer success team. As a Customer Success Manager, you will be responsible for leading implementation projects, handling customer development, providing support to our users, and growing our relationship with existing customers.Key Responsibilities:Lead...