Bilingual Collections Specialist
hace 5 días
GoodLeap is a leading technology company that specializes in delivering innovative financing and software solutions for sustainable energy products. Our mission is to make sustainable solutions more accessible and affordable for homeowners.
We have a strong commitment to supporting our customers and partners in their journey towards a more sustainable future. Our platform has facilitated over $27 billion in financing for sustainable solutions since 2018.
Job Title: Collections SpecialistThe Collections Specialist will be responsible for contacting borrowers with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role will also involve maintaining records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
Key Responsibilities:- Outbound/Inbound calls with delinquent borrowers
- Find solutions to help bring borrower's loans to a current status
- Process payments for borrowers with past due payments
- Maintain daily, weekly, and monthly collection and metric goals
- Remain in compliance with GoodLeap's collections policies and procedures
- 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
- Excellent verbal and written communication skills
- Prior call center experience with financial products preferred
- Proficiency with Microsoft Office applications
- Self-motivated and extremely goal-oriented
- Team Player
- Professional demeanor
- Bilingual Spanish/English required
MXN $89.33/hour + bonus
Additional Information:Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
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