Customer Service Coordinator
hace 1 día
**Job Summary**
We are seeking a highly skilled Customer Service Representative to join our team at North American Production Sharing De Mexico Sa De Cv. As a key member of our customer-facing team, you will be responsible for ensuring timely production and delivery of materials ordered by our customers.
**Key Responsibilities:**
* Analyze customers' material requirements and respond to changes in a timely manner
* Coordinate shipments of processed materials to assigned customers and resolve any issues arising from requirement changes, material shortages, or manufacturing difficulties
* Work closely with Scheduling, Shipping, and Purchasing staff to ensure smooth operations
* Enter and review customer purchase requests and manage distribution documents to ensure timely delivery
* Respond to customer requests for information and perform other duties as assigned
* Generate and send quote requests to suppliers and follow up for timely responses
* Review incoming orders to determine if raw materials need to be ordered and initiate purchase orders as needed
* Coordinate, follow-up, and communicate raw material information for open orders
* Contact suppliers for status of timing and delivery of raw materials
* Maintain process for ensuring open raw material orders meet their requested due dates
**Requirements:**
* 2-3 years' experience in Customer Service or Purchasing, within a manufacturing environment a plus
* Proficient in Microsoft Word and Excel and ERP system experience strongly preferred
* Excellent communication skills, both verbal and written
* Strong organizational, multi-tasking, and planning skills
* Self-starter who is flexible and a team player
* Outgoing, friendly personality
* Strong mathematical and analytical skills
**What We Offer:**
* Comprehensive health insurance
* Life insurance
* Meal vouchers
**Work Environment:**
* Full-time position
* Monday to Friday
* 10-hour shift
**Language:**
* English (desired)
**Location:**
* On-site employment
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