Customer Service Representative
hace 2 semanas
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team at North American Production Sharing De México. As a key member of our customer-facing team, you will be responsible for ensuring timely production and delivery of materials ordered by our customers.
Key Responsibilities:
- Analyze customers' material requirements and respond to changes in a timely manner.
- Enter and review customer purchase requests, managing distribution documents to ensure timely delivery of materials.
- Respond to customer requests for information and perform other duties as assigned.
- Generate and send quote requests to suppliers, follow up on timely responses, and coordinate raw material information for open orders.
- Contact suppliers for status of timing and delivery of raw materials.
Requirements:
- College degree.
- 2-3 years' experience in Customer Service or Purchasing, preferably in a manufacturing environment.
- Proficient in Microsoft Word and Excel, and ERP system experience is strongly preferred.
- Excellent communication skills, both verbal and written.
- Strong organizational, multi-tasking, and planning skills.
- Self-starter who is flexible and a team player.
- Outgoing, friendly personality.
- Strong mathematical and analytical skills.
Preferred Qualifications:
- Bilingual.
- Customer Service experience in the automotive industry.
Working Environment:
This is a full-time position in a dynamic and fast-paced manufacturing environment. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.
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