IT Production Support Specialist
hace 2 semanas
The successful candidate will be responsible for leading a robust IT Service Management (ITSM) support model in partnership with the application development teams, Production Management, and Infrastructure teams. This role requires a strong technical background and excellent leadership skills to drive the delivery of high-quality IT services.
Key Responsibilities:- Lead critical incidents remediation and change management weekly plans, leveraging scripting automation, monitoring, and solutioning patterns.
- Bring Tooling and Platform remediation activities to Architectural Forum and follow up deviations and board decisions.
- Implement agile software engineering to enforce DevSecOps culture, by providing guidance and follow-up for CI/CD onboarding.
- Continuous monitoring: Design of KPIs and the detailed technical requirements to make them available on IT support BAU dashboards.
- As a Sr. role, Eng. Lead will design and implement reusable reliability mechanisms: autoscaling, balancing, HA, and system resiliency.
- Can lead small technical multidisciplinary teams to achieve implemented and documented ITSM procedures.
- Provide specialized guidance and technical recommendations on readiness assessment for new Tooling capabilities.
- Support IT, monitoring tools Splunk desirable.
- English conversational.
- Production support.
- Application monitoring.
- 6-10 years of experience.
- Practical problem-solving and strategic thinking skills.
- Demonstrated leadership, interpersonal skills, and relationship-building skills.
- Service-oriented attitude.
- Ability to work in a fast-paced environment.
- Experience working or leading requirement gathering efforts for multiple large development projects at one time.
- Proficient using basic technical tools and systems.
- Good interpersonal and communication skills.
- Bachelor's/University degree, Master's degree preferred.
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