IT Production Support Specialist

hace 2 semanas


Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo
Job Title: IT Production Support

The successful candidate will be responsible for leading a robust IT Service Management (ITSM) support model in partnership with the application development teams, Production Management, and Infrastructure teams. This role requires a strong technical background and excellent leadership skills to drive the delivery of high-quality IT services.

Key Responsibilities:
  • Lead critical incidents remediation and change management weekly plans, leveraging scripting automation, monitoring, and solutioning patterns.
  • Bring Tooling and Platform remediation activities to Architectural Forum and follow up deviations and board decisions.
  • Implement agile software engineering to enforce DevSecOps culture, by providing guidance and follow-up for CI/CD onboarding.
  • Continuous monitoring: Design of KPIs and the detailed technical requirements to make them available on IT support BAU dashboards.
  • As a Sr. role, Eng. Lead will design and implement reusable reliability mechanisms: autoscaling, balancing, HA, and system resiliency.
  • Can lead small technical multidisciplinary teams to achieve implemented and documented ITSM procedures.
  • Provide specialized guidance and technical recommendations on readiness assessment for new Tooling capabilities.
  • Support IT, monitoring tools Splunk desirable.
  • English conversational.
  • Production support.
  • Application monitoring.
Requirements:
  • 6-10 years of experience.
  • Practical problem-solving and strategic thinking skills.
  • Demonstrated leadership, interpersonal skills, and relationship-building skills.
  • Service-oriented attitude.
  • Ability to work in a fast-paced environment.
  • Experience working or leading requirement gathering efforts for multiple large development projects at one time.
  • Proficient using basic technical tools and systems.
  • Good interpersonal and communication skills.
Education:
  • Bachelor's/University degree, Master's degree preferred.


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job Title: IT Production SupportThe IT Production Support role is a critical position within our organization, responsible for ensuring the smooth operation of our applications and systems. As a key member of our IT team, you will be responsible for providing technical support and guidance to our production teams, ensuring that our systems are running...


  • Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

    Production Support SpecialistSequoia Connect is seeking a highly skilled Production Support Specialist to join our team. As a key member of our financial services team, you will be responsible for providing 24x7 production support in a financially impactful payment environment.Responsibilities:Manage incidents, changes, and problem resolution within the...


  • Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

    Production Support SpecialistSequoia Connect is seeking a highly skilled Production Support Specialist to join our team. As a key member of our financial services team, you will be responsible for providing 24x7 production support in a financially impactful payment environment.Responsibilities:Manage incidents, changes, and problem resolution within the...

  • IT Support Specialist

    hace 1 día


    Naucalpan de Juárez, México Sybex Support Services Llc A tiempo completo

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Sybex Support Services Llc. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and collaborating with other IT teams to ensure seamless service delivery.Key ResponsibilitiesProvide...


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Job Title: IT Production SupportThe successful candidate will be responsible for leading a robust ITSM support model in partnership with the application development teams, Production Management, and Infrastructure teams. This role requires a strong technical background and excellent leadership skills to manage a team of engineers and ensure the delivery of...

  • IT Support Specialist

    hace 1 semana


    Ciudad de México, Ciudad de México Media A tiempo completo

    About the RoleWe are seeking a proactive and hands-on IT Support Specialist to join our team in Mexico. As a key member of our IT department, you will be responsible for providing technical support and assistance to our Monks and machines, ensuring seamless operations and compliance with security policies.Key ResponsibilitiesInstall and configure computer...

  • IT Support Specialist

    hace 3 días


    Ciudad de México, Ciudad de México Ericsson A tiempo completo

    About this role:We are seeking a skilled IT Support Specialist to join our team at Ericsson. As a key member of our technical support team, you will be responsible for providing comprehensive technical assistance for our Information and Communication Technology (ICT) systems, software, and hardware components.Develop and maintain comprehensive training...


  • Ciudad de México, Ciudad de México Wood Mackenzie Inc. A tiempo completo

    IT Specialist - Application SupportAt Wood Mackenzie Inc., we are seeking a skilled IT Specialist to join our Application Support team. As a key member of our IT Services group, you will provide 1st line entry point to the WM Technology group, covering incident triage on a rota for both client-facing and internal systems, escalation and communication with...

  • IT Support Specialist

    hace 3 días


    Ciudad de México, Ciudad de México Tui A tiempo completo

    **About the Role**We are seeking a highly skilled IT Support Specialist to join our team in Cancun, Mexico. As an IT Support Specialist, you will be responsible for providing technical assistance to internal and external customers, troubleshooting issues, and ensuring the smooth operation of our IT systems.**Key Responsibilities**Provide technical support to...

  • IT Support Specialist

    hace 4 semanas


    Ciudad de México, Ciudad de México Autoliv Mexico A tiempo completo

    About Autoliv MexicoAutoliv is the world's largest automotive safety supplier, with sales to all major car manufacturers in the world. More than 68,000 associates in 27 countries are passionate about our vision of Saving More Lives.We are a diverse and inclusive company that values the unique perspectives and skills that each associate brings to the table....


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Position Overview: The IT Application Support Specialist is integral in ensuring the smooth operation of technology systems within the organization. This role involves collaborating with various technology teams to facilitate the effective integration of functions, identifying opportunities for system enhancements, troubleshooting issues, and implementing...


  • Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    Position Overview: The IT Application Support Specialist is integral in facilitating collaboration among diverse technology teams to ensure the effective integration of functions aimed at achieving organizational objectives. This role focuses on identifying system enhancements, analyzing existing logic, troubleshooting issues, and implementing effective...

  • IT Support Specialist

    hace 4 semanas


    Ciudad de México, Ciudad de México Media A tiempo completo

    About the RoleWe are seeking a proactive and hands-on IT Support Specialist to join our team in Mexico. As our global production hubs continue to grow, we need a dedicated individual to provide technical support and assistance to our Monks and machines.Key ResponsibilitiesSystem Installation & Configuration: Install and configure computer hardware, software,...


  • Ciudad de México, Ciudad de México Avantor A tiempo completo

    Job Title: IT Support Specialist LeadAvantor is seeking a highly skilled and experienced IT Support Specialist Lead to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide first-level technical...


  • Ciudad de México, Ciudad de México Avantor A tiempo completo

    Job Title: IT Support Specialist LeadAvantor is seeking a highly skilled IT Support Specialist Lead to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to our users, ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:Provide technical support and...


  • Ciudad de México, Ciudad de México Tala A tiempo completo

    **The Role**- As a Production Support Specialist at Tala, you will be responsible for ensuring the high availability of our platform across all markets. You will work closely with engineering, CX, product, and program teams globally to respond to production incidents and improve our monitoring and alerting systems.**Key Responsibilities**:- Ownership of...

  • IT Support Specialist

    hace 4 días


    Ciudad de México, Ciudad de México Media A tiempo completo

    About the RoleWe are seeking a proactive and hands-on IT Support Specialist to join our team in Mexico. As a key member of our IT department, you will be responsible for providing technical support and assistance to our Monks and Machines.Key ResponsibilitiesInstall and configure computer hardware, software, and networking systems at our CDMX office.Provide...

  • IT Support Specialist

    hace 1 día


    Ciudad de México, Ciudad de México Eaton A tiempo completo

    Eaton is seeking a skilled IT Support Specialist to join our Corporate Sector division.**Key Responsibilities:** Provide first- and second-level PC support for infrastructure hardware and software to ensure customer satisfaction. Offer desk-side support at various sites and serve as the primary point of contact for smaller sites. Participate in IT...

  • IT Support Specialist

    hace 3 semanas


    Ciudad de México, Ciudad de México Elastyc A tiempo completo

    About the JobElastyc is seeking a highly skilled IT Support Specialist to join their team. As a key member of the IT department, you will be responsible for providing technical support to IT users, performing installation, maintenance, and troubleshooting of client/server systems, software, and network hardware.Key ResponsibilitiesProvide technical support...

  • IT Support Specialist

    hace 1 día


    Ciudad de México, Ciudad de México Eaton A tiempo completo

    Eaton is seeking a skilled IT Support Specialist to join its Corporate Sector division.**Key Responsibilities:**Provide desk-side support at Eaton sites, participating in IT initiatives under the guidance of a senior peer or supervisor. Collaborate on projects as directed by IT Site Infrastructure Support (SIS), gathering information to support IT business...