Manufacturing Technical Support Expert

hace 2 semanas


Monterrey, Nuevo León, México Epicor A tiempo completo

At Epicor, we're dedicated to helping businesses thrive. As a global technology leader, we've been driving growth for over 45 years with our industry-specific software.

We have a talented team of nearly 4,000 employees worldwide who share our passion for innovation and integrity. We strive to attract and reward top performers who inspire each other and drive results for our customers and business.

This role is an excellent opportunity to develop your skills in manufacturing support and analysis. You'll work closely with clients to provide solutions and advice, ensuring their needs are met efficiently.

About the Job:

  • Respond to client calls professionally and provide timely solutions
  • Interact with clients remotely to perform complex testing, support, and troubleshooting functions
  • Ensure Service Quality levels are maintained
  • Review outstanding issues and keep clients informed of progress
  • Attend relevant Epicor product training courses

Requirements:

  • Fluent English communication skills (written and spoken)
  • Degree in Manufacturing-related fields (Industrial Engineering, Mechanical Engineering)
  • Experience in meeting business needs with technology solutions
  • ERP knowledge is highly advantageous
  • Minimum of three years related experience (preferred but not essential)
  • Customer service experience will be valued

Additional Skills That Could Set You Apart:

  • Manufacturing / Technical Skills
  • Exposure to production environment and understanding of manufacturing concepts, terminology, processes, procedures, and operations will be valued
  • Knowledge/exposure to computerized Manufacturing Planning and Control (MPC) will be preferred
  • Excellent verbal communication skills
  • Service-oriented with ability to prioritize tasks in a stressful environment
  • Strong skills for analysis, troubleshooting, and problem-solving
  • Ability to work independently with minimal supervision
  • Willingness to learn and explore new technologies

Salary Range: $300,000 - $360,000 per year

Location: Monterrey, N.L.



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