IT Infrastructure Specialist

hace 1 semana


MexicoCyCDPlaza Polanco Ciudad de Mexico Mexico Cognizant A tiempo completo
Job Summary

We are seeking a seasoned IT professional with 6 to 8 years of experience to fill the role of Infra. Technology Specialist. The ideal candidate will have a strong background in Incident Management, Service Desk, and Windows.

Key Responsibilities
  • Manage and resolve technical incidents efficiently to minimize downtime and ensure business continuity.
  • Provide exceptional service desk support to end-users addressing their technical issues promptly and effectively.
  • Utilize Service Now to track, manage, and resolve incidents ensuring accurate documentation and timely updates.
  • Oversee the Windows environment ensuring all systems are up-to-date, secure, and operating optimally.
  • Collaborate with other IT teams to identify and implement improvements to the incident management process.
  • Conduct root cause analysis for recurring incidents and develop strategies to prevent future occurrences.
  • Ensure compliance with IT policies and procedures maintaining a high standard of service delivery.
  • Monitor system performance and proactively address potential issues before they impact users.
  • Provide training and support to junior team members fostering a collaborative and knowledgeable team environment.
  • Participate in on-call rotations to provide 24/7 support for critical incidents.
  • Develop and maintain comprehensive documentation for incident management processes and procedures.
  • Communicate effectively with stakeholders providing regular updates on incident status and resolution efforts.
  • Continuously seek opportunities to enhance service desk operations and improve user satisfaction.
Qualifications
  • Possess a strong background in Incident Management with a proven track record of resolving technical issues efficiently.
  • Demonstrate expertise in Service Desk operations providing exceptional support to end-users.
  • Have extensive experience with Service Now including incident tracking and management.
  • Show proficiency in managing and maintaining Windows environments ensuring optimal performance and security.
  • Exhibit excellent communication skills both written and verbal to effectively interact with stakeholders.
Certifications Required
  • ITIL Microsoft Certified: Windows Server


  • MexicoCy,CD-Plaza Polanco, México Cognizant A tiempo completo

    About the RoleWe're seeking a highly skilled Network Services Specialist to join our team at Cognizant. As a key member of our team, you will play a critical role in supporting our clients' network infrastructure.Key ResponsibilitiesDesign and implement network architecture and infrastructure solutionsCollaborate with cross-functional teams to identify and...


  • Mexico City Lenovo A tiempo completo

    Description and Requirements Infrastructure Solutions Channel Specialist to support Channel Sales for Hardware, Software, Solutions Selling and Services for Mexico and support and develop Partner ecosystem. Define Mexico's Infrastructure Channel Strategy, Joint Business Plan (JBP) and specific business development actions while building strong...


  • Santiago de Querétaro, Querétaro de Arteaga, México Connectingology A tiempo completo

    Connectingology is seeking a skilled IT Infrastructure Specialist to ensure the proper functionality of all IT systems, including network, server, telecommunication, and client hardware. The ideal candidate will have expertise in programming, structure wiring, telephone systems, Microsoft, AD, virtual servers, and operating systems. Key responsibilities...

  • DevOps Engineer

    hace 1 semana


    MexicoCy,CD-Plaza Polanco, México Cognizant A tiempo completo

    About the RoleWe are seeking an exceptional DevOps Engineer to join our team at Cognizant. As a key member of our infrastructure team, you will be responsible for designing and implementing cloud infrastructure that supports our software development and delivery processes.Key ResponsibilitiesDesign and implement cloud infrastructure to support software...


  • Ciudad de México, Ciudad de México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a prominent Mexican firm dedicated to connecting top-tier IT professionals with organizations across Latin America and the United States.We are in search of your expertise as a Infrastructure Reliability Specialist.Key Responsibilities:The Infrastructure Reliability Specialist (IRS) is integral to the architecture, execution, and upkeep...


  • Ciudad de México, Ciudad de México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a leading Mexican firm dedicated to connecting exceptional IT professionals with organizations across Latin America and the United States.We are in search of talented individuals for the position of Infrastructure Reliability Specialist.Key Responsibilities:The Infrastructure Reliability Specialist (IRS) is integral to the architecture,...


  • Zacoalco de Torres, México Molex A tiempo completo

    Position Overview As an IT Infrastructure Specialist, you will oversee the daily operational support and execution of IT/OT infrastructure projects and strategies. This role requires a hands-on approach, where you will take direct responsibility for the site's IT infrastructure, which encompasses networking, wireless systems, servers, and various...


  • Zacoalco de Torres, México Molex A tiempo completo

    Position Overview As an IT Infrastructure Specialist, you will oversee the daily operational support and execution of IT/OT Infrastructure projects and strategies. This role requires a hands-on approach, taking direct responsibility for the site’s IT Infrastructure, which encompasses networking, wireless systems, servers, and various devices. A...


  • Zacoalco de Torres, México Molex A tiempo completo

    Role Overview As an IT Infrastructure Specialist, your primary responsibility will be overseeing the daily support operations and execution of IT/OT infrastructure projects and initiatives. This position requires a hands-on technical approach, with direct accountability for the site’s IT infrastructure, which encompasses network systems, wireless...

  • Infrastructure Specialist

    hace 3 semanas


    Ciudad de México, Ciudad de México Environmental Resources Management (ERM) A tiempo completo

    Job Title: Infrastructure SpecialistEnvironmental Resources Management (ERM) is seeking an experienced Infrastructure Specialist to join our support team.Job Summary:The Infrastructure Specialist will be responsible for ensuring the availability and integrity of ERM's infrastructure, maintaining confidentiality and ensuring the smooth transition of acquired...


  • Santiago de Querétaro, Querétaro de Arteaga, México Avery Dennison A tiempo completo

    **About Avery Dennison**We are a global leader in materials science and digital identification solutions, with a presence in over 50 countries and a workforce of approximately 35,000 employees worldwide.**Job Summary**We are seeking a highly skilled IT Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible...


  • MexicoCy,CD-Plaza Polanco, Ciudad de Mexico, Mexico Cognizant A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Technical Support Specialist. As a key member of our IT team, you will be responsible for providing exceptional support to our clients and ensuring that their technical needs are met.Key ResponsibilitiesAdhere to defined processes and SLAs to ensure timely and...


  • Ciudad de México, Ciudad de México ZF Friedrichshafen AG A tiempo completo

    IT Infrastructure Internship OpportunityAbout ZF Friedrichshafen AGZF Friedrichshafen AG is a global technology company that supplies systems for passenger cars, commercial vehicles, and industrial technology, enabling the next generation of mobility. As a leading provider of automotive technology, ZF enables vehicles to see, think, and act. In the four...


  • Ciudad de México, Ciudad de México Nouryon A tiempo completo

    About the RoleNouryon is seeking a highly skilled Network Infrastructure Specialist to oversee IT infrastructure services across Brazil and Mexico. As a key member of our team, you will be responsible for ensuring the provisioning of IT infrastructure services, maintaining a fit-for-purpose infrastructure, and driving continuous improvements.Key...


  • Ciudad de México, Ciudad de México Nouryon A tiempo completo

    About the RoleWe are seeking a highly skilled Network Infrastructure Specialist to join our team at Nouryon. As a key member of our IT department, you will be responsible for overseeing the provisioning of IT infrastructure services across Brazil and Mexico.Your primary focus will be on ensuring the delivery of high-quality IT infrastructure services,...


  • Ciudad de México, Ciudad de México Lenovo A tiempo completo

    About the RoleWe are seeking an experienced Infrastructure Solutions Channel Specialist to support our Channel Sales efforts in Mexico. The ideal candidate will have a deep understanding of the IT infrastructure solution industry and a proven track record of developing successful channel strategies.Key ResponsibilitiesDevelop and execute a comprehensive...


  • MexicoCy,CD-Plaza Polanco, México Cognizant A tiempo completo

    We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing...


  • Ciudad de México, Ciudad de México Lenovo A tiempo completo

    About the RoleWe are seeking a highly skilled IT Infrastructure Solutions Channel Development Specialist to join our team at Lenovo. As a key member of our sales team, you will be responsible for developing and executing a comprehensive channel strategy to drive business growth and revenue expansion in Mexico.Key ResponsibilitiesDevelop and implement a...


  • Ciudad de México, Ciudad de México Edenred A tiempo completo

    About EdenredEdenred is a global leader in the provision of employee benefits and services. We help companies like yours to improve the lives of their employees and to increase their productivity.Job SummaryWe are seeking a highly skilled and experienced Senior Infrastructure Systems Administrator to join our team. As a key member of our IT department, you...


  • Ciudad de México, Ciudad de México Swiss Re A tiempo completo

    About the RoleAs a key member of our IT team, you will play a critical role in ensuring the stability and efficiency of our IT infrastructure and applications. Your primary responsibility will be to oversee the monitoring, detection, investigation, and analysis of IT events and incidents.Key Responsibilities:Assessing alarms and critical events, with a focus...