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We are seeking a highly skilled and motivated individual to join our team as a Technical Support Specialist. As a key member of our IT team, you will be responsible for providing exceptional support to our clients and ensuring that their technical needs are met.
Key Responsibilities- Adhere to defined processes and SLAs to ensure timely and effective resolution of technical issues.
- Provide expert-level support for IT incidents, including categorization, initial triage, escalation, and resolution.
- Manage access requests and ensure that all necessary permissions are granted.
- Contribute to knowledge management by creating and updating knowledge articles.
- Participate in knowledge sharing sessions and act as a buddy for new hires.
- 1+ year of experience in a bilingual service desk or tech support role.
- Advanced English language skills (optional).
- Knowledge of ticketing systems and ability to use them effectively.
Cognizant is a leading IT services provider with a strong commitment to innovation and customer satisfaction. As a Technical Support Specialist, you will have the opportunity to work with a talented team of professionals and contribute to the success of our clients.
We offer a highly competitive benefits and salary package, as well as ongoing support and funding for training and development. Our company culture values diversity, inclusion, and employee well-being, and we are committed to creating a positive and supportive work environment.
At Cognizant, we believe that our culture makes us stronger, and we are looking for individuals who share our values and are passionate about delivering exceptional results.
