Technical Support Specialist

hace 5 días

Ciudad de México, Ciudad de México Ericsson A tiempo completo

About This Opportunity

The ICT Service Desk Specialist is a key role within the Ericsson team, focusing on providing top-notch support to end users. This role involves interacting with colleagues from various levels and locations worldwide, ensuring seamless communication and collaboration. The successful applicant will possess excellent problem-solving skills, be highly organized, and demonstrate a strong ability to work independently.

Key Responsibilities

  • React effectively to changing product requirements and handle other essential tasks assigned by the team leader.
  • Document all incidents and service requests in the Ticketing System, providing detailed information for users.
  • Provide support and resolve problems to the end user's satisfaction, ensuring timely resolution.
  • Work closely with internal teams to resolve user issues promptly.
  • Monitor Service Desk for tickets assigned to the queue and process them based on priority.
  • Document internal procedures, assist with onboarding new users, and coordinate with team members to identify new solutions for existing and unresolved issues.

Requirements

  • High school diploma or equivalent academic degree in Administration and Engineering.
  • A minimum of one year of experience in Help Desk roles.
  • Strong stakeholder engagement and teamwork skills.
  • Proficient in English, with strong business interpersonal skills.
  • Availability to work shifts in a 24/7 support team.

Why Ericsson?

At Ericsson, you'll have the opportunity to push the boundaries of what's possible, building innovative solutions to tackle the world's toughest challenges. You'll be part of a diverse team of innovators, driven to go beyond the status quo and craft what comes next.

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