Customer Experience Ambassador
hace 3 semanas
About the Job
">The Courtyard Mexicali, Calzada Cetys 2650, Mexicali, Baja California, Mexico location is currently hiring a Guest Experience Expert to join their team in creating unforgettable experiences for our guests.
Job Summary
">This role will be responsible for delivering exceptional customer service by greeting and welcoming guests, responding to guest inquiries, and resolving any issues that may arise during their stay. The ideal candidate will have excellent communication skills, a warm and friendly demeanor, and a passion for providing personalized service.
Key Responsibilities
">- Greet and welcome guests upon arrival, offering assistance with check-in and luggage handling
- Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner
- Provide recommendations on local attractions, restaurants, and activities to enhance the guest's experience
- Maintain accurate records of guest interactions and preferences
- Collaborate with other hotel staff to ensure seamless service delivery
What We Offer
">We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
Requirements
">- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer-facing experience in hospitality, sales, or related field
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Fluency in English required; Spanish language skills a plus
Benefits
">As a valued member of our team, you'll enjoy a range of benefits, including:
- Competitive salary and bonuses
- Comprehensive health insurance and wellness programs
- Retirement savings plan and employee stock purchase program
- Paid time off and holidays
- Ongoing training and development opportunities
About Marriott International, Inc
">Marriott International, Inc is a global hospitality leader, operating over 7,000 properties across 131 countries. Our portfolio includes 30 leading brands, from luxury to select-service, each tailored to meet the unique needs of our guests. We're passionate about delivering memorable experiences that exceed our guests' expectations and foster lasting connections between people and places.
Join Our Team
">At Marriott International, we're committed to diversity, equity, and inclusion, recognizing that our strength lies in the collective talents and perspectives of our employees. If you're a motivated and enthusiastic individual who shares our values, we invite you to apply for this exciting opportunity to join our team
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