Customer Service Ambassador
hace 3 semanas
We are seeking a highly skilled and dedicated Guest Experience Expert to join our team at Courtyard Mexicali. As a key member of our staff, you will play a vital role in ensuring that every guest has an exceptional stay with us.
The ideal candidate will be passionate about delivering outstanding customer service, have excellent communication skills, and be able to work effectively in a fast-paced environment.
About the JobThis is a full-time position, with the ability to work varied shifts including evenings and weekends. You will be responsible for providing personalized attention to our guests, responding to their needs, and exceeding their expectations.
You will also be part of a small yet ambitious team, working together to drive sales growth, improve operational efficiency, and maintain high standards of quality.
Key Responsibilities- Deliver exceptional customer service, responding promptly and professionally to guest inquiries and requests
- Work closely with colleagues to ensure seamless communication and collaboration
- Take initiative to identify and address guest concerns, providing solutions and alternatives when necessary
- Maintain accurate records and reports, using data to inform decision-making and drive business outcomes
To be successful in this role, you will need:
- A high school diploma or equivalent
- No related work experience required, but a passion for delivering exceptional customer service
- No supervisory experience required, but a willingness to learn and grow with the company
- No licenses or certifications required
In return for your hard work and dedication, we offer:
- A competitive salary range of $45,000 - $55,000 per year, depending on experience
- A comprehensive benefits package, including medical, dental, and vision coverage
- A generous paid time off policy, including vacation days and holidays
- Ongoing training and development opportunities to help you grow and succeed
Courtyard is a global hospitality brand that is passionate about better serving the needs of travelers everywhere. We are committed to delivering exceptional experiences that exceed our guests' expectations, and we are looking for talented individuals like you to help us achieve this goal.
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