Front Desk Supervisor
hace 3 días
We are seeking a highly skilled and detail-oriented Front Desk Supervisor to join our team at Marriott International. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional service.
Key Responsibilities- Process guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
- Manage guest payments, including processing room charges, cash, checks, debit, and credit.
- Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
- Anticipate sold-out situations and obtain alternative accommodations when necessary.
- Coordinate with Housekeeping to track room readiness for check-in.
- Review shift logs and document pertinent information.
- Count bank at the beginning and end of shift and balance receipts according to Accounting specifications.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Previous experience in front desk or guest services role, preferably in a luxury hotel environment.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Knowledge of hotel operations and software systems.
Marriott International is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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