Front Office Team Lead

hace 2 semanas

Nayarit, México Hilton Worldwide, Inc. A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Hilton Worldwide, Inc. As a Front Office Supervisor, you will play a critical role in ensuring the smooth operation of our front office and providing exceptional customer service to our guests.

Key Responsibilities
  • Supervise the efficient operation of the front office, including check-in and check-out procedures.
  • Support team members in handling guest requests and inquiries to ensure a positive outcome.
  • Ensure that the front office manager and reception supervisors are kept informed of any relevant feedback from guests and other departments.
  • Demonstrate a high level of customer service at all times.
  • Advise the team of any special events or VIP guests in the hotel.
  • Understand thoroughly all hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
  • Monitor the appearance, standards, and performance of the front office team, with an emphasis on training and teamwork.
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
  • Ensure team members have current knowledge of all room categories, room rates, packages, promotions, local area, and other general product knowledge necessary to perform their duties.
  • Demonstrate positive leadership characteristics, which inspire team members to exceed standards.
  • Act in accordance with fire, health, and safety regulations and follow the correct procedures when required.
  • Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
  • Follow and adhere to company brand standards.
  • Assist other departments wherever necessary and maintain good working relationships with team members.
  • Work with your manager to identify a specific project to complete during your internship placement.
Requirements
  • Previous experience in a customer-focused industry.
  • Desire to progress within the hospitality industry.
  • Positive attitude and good communication skills.
  • Commitment to delivering a high level of customer service.
  • Ability to work on your own and as part of a team.
  • Competent level of IT proficiency.
What We Offer

Hilton Worldwide, Inc. is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We offer a range of benefits and opportunities for career growth and development.

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