Support Engineer, Kix

hace 1 día


Xico, México Amazon A tiempo completo
About the Role

We are seeking a highly skilled Support Engineer to join our Kindle Ingestion and Expansion (KIX) team at Amazon. As a Support Engineer, you will play a critical role in providing technical support and troubleshooting services to our customers.

Key Responsibilities
  • Provide technical support and troubleshooting services to customers via various channels
  • Work on operations and maintenance driven coding projects, primarily in Python, Perl, or shell scripts, web technologies, with the potential for Java based projects
  • Develop tools to aid operations and maintenance
  • System and Support status reporting
  • Ownership of one or more Digital products or components
  • Customer notification and workflow coordination and follow-up to maintain service level agreements
About the Team

Our team is dedicated to supporting new members and providing a collaborative and inclusive work environment. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.

Requirements
  • 2+ years of software development, or 2+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern program languages
Preferred Qualifications
  • Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)
  • Experience working with REST API based services
  • Experience with REST web services, XML, JSON


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