L2 Production Support Specialist

hace 4 semanas


Xico, México Capgemini A tiempo completo

Job Summary

We are seeking a highly skilled L2 Production Support Engineer to join our team at Capgemini. As a key member of our support team, you will be responsible for providing technical support and troubleshooting services to our clients.

Key Responsibilities

  • Provide level 2 technical support for production issues, including troubleshooting, debugging, and resolving complex technical problems.
  • Collaborate with development teams and senior stakeholders to drive solutions and improve system performance.
  • Develop and maintain knowledge of ITIL processes, including Service Management, Knowledge Management, Incident Management, and Problem Management.
  • Stay up-to-date with the latest technologies and trends in the field, including SQL, Unix, and Shell Scripting.
  • Work closely with cross-functional teams to identify and resolve technical issues.

Requirements

  • Experience as a level 2 support engineer in a similar industry.
  • Excellent communication and interpersonal skills, with the ability to articulate technical information to non-technical stakeholders.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Knowledge of ITIL processes and methodologies.
  • Hands-on experience with SQL, Unix, and Shell Scripting.

What We Offer

  • A competitive compensation and benefits package.
  • A collaborative and dynamic work environment.
  • Opportunities for professional growth and development.
  • A chance to work with a global team of experts in the field.

About Capgemini

Capgemini is a global leader in consulting, technology, and outsourcing services. We help our clients transform and succeed in a rapidly changing world. Our team of experts works with clients to identify and solve complex business problems, and to develop innovative solutions that drive growth and improvement.



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