L2 Production Support Specialist
hace 4 semanas
Job Summary
We are seeking a highly skilled L2 Production Support Engineer to join our team at Capgemini. As a key member of our support team, you will be responsible for providing technical support and troubleshooting services to our clients.
Key Responsibilities
- Provide level 2 technical support for production issues, including troubleshooting, debugging, and resolving complex technical problems.
- Collaborate with development teams and senior stakeholders to drive solutions and improve system performance.
- Develop and maintain knowledge of ITIL processes, including Service Management, Knowledge Management, Incident Management, and Problem Management.
- Stay up-to-date with the latest technologies and trends in the field, including SQL, Unix, and Shell Scripting.
- Work closely with cross-functional teams to identify and resolve technical issues.
Requirements
- Experience as a level 2 support engineer in a similar industry.
- Excellent communication and interpersonal skills, with the ability to articulate technical information to non-technical stakeholders.
- Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
- Knowledge of ITIL processes and methodologies.
- Hands-on experience with SQL, Unix, and Shell Scripting.
What We Offer
- A competitive compensation and benefits package.
- A collaborative and dynamic work environment.
- Opportunities for professional growth and development.
- A chance to work with a global team of experts in the field.
About Capgemini
Capgemini is a global leader in consulting, technology, and outsourcing services. We help our clients transform and succeed in a rapidly changing world. Our team of experts works with clients to identify and solve complex business problems, and to develop innovative solutions that drive growth and improvement.
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