IT Production Support Specialist
hace 4 semanas
About the Role
We are seeking an experienced professional to join our team in the role of CTCS CMB IT Production Support / AS400 as part of our Global CTCS Teams operating in three locations: India, China, and Mexico. The successful candidate will be responsible for supporting urgent issues for multiple business systems and products within Commercial Banking.
Key Responsibilities
- Investigate system failures and incidents reported on the services supported.
- Communicate with various Business & IT teams.
- Work in UK shifts and provide on-call support.
- Perform root-cause analysis and production fixes.
- Work as a part of a global team.
- Adhere to SLAs & service delivery procedures defined by ITIL framework.
Requirements
- High experience on AS400 DB2-400.
- Excellent problem-solving and root-cause investigation skills.
- Excellent written and oral communications skills in English language.
What We Offer
At HSBC, we offer a competitive package that includes a greater number of days off to enjoy special occasions, take care of family members, or grieve the loss of a loved one. Our paid leave package is at the forefront in Mexico, making us a great place to work and live.
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