IT Support Specialist
hace 10 horas
About the Role:
We are seeking a highly skilled and motivated IT Support Specialist to join our team at Cognizant. As an IT Support Specialist, you will play a critical role in providing exceptional support to our clients, ensuring their IT needs are met with efficiency and professionalism.
Key Responsibilities:
- Adhere to defined processes and procedures to ensure timely and effective resolution of IT incidents and service requests.
- Provide technical support and troubleshooting for a range of IT issues, including hardware, software, and network problems.
- Collaborate with internal teams to resolve complex technical issues and improve overall IT service delivery.
- Develop and maintain knowledge articles and documentation to support knowledge sharing and continuous improvement.
- Participate in knowledge sharing sessions and contribute to the development of best practices and procedures.
Requirements:
- 1+ year of experience in a bilingual service desk or technical support role.
- Strong knowledge of ticketing systems and IT service management processes.
- Advanced English language skills (optional).
Why Cognizant?
Cognizant is a leading IT services provider that offers a dynamic and supportive work environment. As an IT Support Specialist, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our clients.
What We Offer:
- Ongoing support and funding for training and development plans.
- A highly competitive benefits and salary package.
- The opportunity to work with leading global companies.
- A commitment to respecting human rights and building a better future.
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