IT Support Specialist

hace 10 horas


Xico, México Cognizant A tiempo completo

About the Role:

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Cognizant. As an IT Support Specialist, you will play a critical role in providing exceptional support to our clients, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities:

  • Adhere to defined processes and procedures to ensure timely and effective resolution of IT incidents and service requests.
  • Provide technical support and troubleshooting for a range of IT issues, including hardware, software, and network problems.
  • Collaborate with internal teams to resolve complex technical issues and improve overall IT service delivery.
  • Develop and maintain knowledge articles and documentation to support knowledge sharing and continuous improvement.
  • Participate in knowledge sharing sessions and contribute to the development of best practices and procedures.

Requirements:

  • 1+ year of experience in a bilingual service desk or technical support role.
  • Strong knowledge of ticketing systems and IT service management processes.
  • Advanced English language skills (optional).

Why Cognizant?

Cognizant is a leading IT services provider that offers a dynamic and supportive work environment. As an IT Support Specialist, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our clients.

What We Offer:

  • Ongoing support and funding for training and development plans.
  • A highly competitive benefits and salary package.
  • The opportunity to work with leading global companies.
  • A commitment to respecting human rights and building a better future.

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