IT Support Specialist
hace 7 horas
About IPF Digital
IPF Digital is a leading Financial Services company part of IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.
Our Organizational Purpose
We are committed to building a better world through financial inclusion, and we see the role of IT Support Specialist as being critical in shaping and preserving our organizational culture that is centered around our purpose.
Our Team
We are a highly engaged team that is dedicated to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.
The Role
As part of the IT team that supports our entire digital business, you will act as an Automation Support Specialist in the in-house operational online loan management application and digital banking we have in place. If there are incidents or issues with this system, then you are there. You will work closely with users and developers to address any problems and issues we uncover.
Responsibilities
- Work as part of the IT Delivery team to ensure the effective management of the operational loan management application and digital banking.
- Be the AIO Platform incidents technical investigation specialist – you will personally troubleshoot and investigate defects for in-house software applications referred by customer support, ensure they are allocated to the right resources in the team and provide feedback to the Software Engineering teams regarding the incidents and underlying defects in the systems, as well as ensure your team members do the same.
- Propose and implement improvements to the tools used in the support team, business processes and our IT systems, specifically:
- Maintain and develop the existing portfolio of tools (e.g., Python scripts) used by the support team.
- Identify areas that need to be automated, suggest an approach (e.g., scripting, implementation as part of the system) and implement where appropriate.
- Partner with the Software Engineering team to ensure the ongoing development of tools and systems in line with the business requirements.
- Always put customer experience and innovation at the heart of our business processes – have this in mind when approaching all IT activities.
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