IT Support Lead Specialist
hace 8 horas
**Job Summary**
Avantor is seeking a highly skilled and experienced IT Support Lead Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our organization's local and wide area networks, computer systems, software, peripherals, and telecommunications.
**Key Responsibilities**
- Provide first-level IT support and resolve or escalate incidents in a timely manner
- Work independently under minimal supervision to troubleshoot and resolve technical issues
- Provide clear communication and customer support to internal stakeholders
- Collaborate with the Corporate Support Team to resolve complex technical issues
- Assist in maintaining IT assets inventory and managing electronic waste equipment
- Comply with Service Level Agreement (SLA) parameters and propose improvements in business processes using IT tools
- Perform network troubleshooting, installation, and configuration of network printing and software
- Set up, deploy, and support mobile devices
- Resolve hardware and software issues in office, warehouse, and manufacturing environments
**Requirements**
- Bachelor's degree in Computer Systems or a related field
- 5+ years of experience providing IT support
- Bilingual (Spanish and English) at a C1 level
- CompTIA A+/Network+ certification desirable
- Ability to travel up to 20% and work flexible shifts, including weekends
- Customer-oriented, reliable, self-motivated, organized, detail-oriented, and a quick learner
- Strong knowledge of PCs, Wintel, software, networking concepts, and cybersecurity
- Ability to prioritize multiple high-priority support requests and work independently
**What We Offer**
- Opportunity to work with a leading company in the industry
- Competitive salary and benefits package
- Opportunities for professional growth and development
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