Customer Success Manager Enterprise Lead

hace 1 mes


Ciudad de México, Ciudad de México Kaszek A tiempo completo
About the Opportunity

We are seeking a seasoned Customer Success Manager to join our team in Latin America. This is a unique opportunity to own the relationship with Spanish-speaking customers at various stages of their lifecycle, from launch to expansion.

As a key member of our team, you will be responsible for guiding customers in achieving maximum value by gaining a deep understanding of their use cases and implementing Open Finance and Payment solutions that meet their needs.

You will work closely with Product and Engineering teams to incorporate customer feedback and inform our roadmap. Additionally, you will develop account plans for key customers with customer-specific goals and drive them forward with the collaboration and support of our team.

Key Responsibilities
  • Own relationships with Spanish Latam customers at various stages of their lifecycle
  • Mastery of Belvo's product and platform, with expertise in current and future product offerings
  • Guide customers in achieving maximum value through deep knowledge of their use cases and implementation of Open Finance and Payment solutions
  • Monitor and manage long-term customer health, identifying areas of risk or concern through usage and satisfaction metrics
  • Engage with Product and Engineering teams to incorporate customer feedback and inform the roadmap
  • Develop account plans for key customers with customer-specific goals and drive them forward
Requirements
  • 5+ years of experience in customer success or account management, ideally in a technical and complex product at a SaaS or developer-tool/API company
  • Strong ability to empathize with others and facilitate professional conversations and outcomes with customers and internal teams
  • Build trusted relationships with various customer roles, from developers to executives
  • Eager to become an expert on Belvo's product and various customer use cases requiring Open Finance solutions across Latin America
  • Logical, data-driven, and analytical problem-solving skills
  • Adaptable, fast-paced environment, and ability to manage multiple customers under tight deadlines
  • Excellent written and verbal communication skills
  • Fluent Spanish speaker with international experience and multicultural environment thriving skills
Benefits

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, as well as a comprehensive benefits package including stock options, annual company bonus, flexible working hours, remote-friendly work environment, pet-friendly offices, access to mental health services, health insurance, paid time off, laptop renewal every 3 years, training budget, team building events, bank holidays swap, fitness/wellness stipends, yearly offsite, fresh fruit, all-you-can-drink tea and coffee, and extra days off when completing company anniversary.



  • Ciudad de México, Ciudad de México InEvent A tiempo completo

    About InEventInEvent is a fast-paced B2B startup that develops innovative solutions for hospitality and marketing within large enterprises. We create high-level management tools for the c-level suite and robust operational tools for analysts and managers.Who We AreInEvent is a remote event tech company with a global team of InEventers in over 13 countries,...

  • Customer Success Manager

    hace 3 semanas


    Ciudad de México, Ciudad de México Ecaresoft Inc. A tiempo completo

    We're looking for a highly motivated and organized professional to lead our customer success team at Ecaresoft Inc.Job OverviewEcaresoft Inc. is a fast-growing software company focused on building transformative products for the healthcare industry. As a Customer Success Manager - Operations Lead, you will be responsible for leading implementation projects...


  • Ciudad de México, Ciudad de México Teradata Group A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Teradata Group. As a key member of our sales team, you will be responsible for managing and curating existing customer relationships to drive business growth, customer value, satisfaction, and retention within assigned banking accounts.Key ResponsibilitiesDevelop and...


  • Ciudad de México, Ciudad de México KeepTruckin A tiempo completo

    Transform the trial process for Enterprise Account Executives and Sales Engineers with a customer-centric approach.About MotiveMotive empowers operations teams to work safer, more productively, and profitably. Our platform offers complete visibility and control, automating tasks and reducing manual workloads. We serve over 120,000 customers across various...


  • Ciudad de México, Ciudad de México Insider A tiempo completo

    About UsWe are Insider, a pioneering B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform empowers marketers to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.As a unicorn-backed company, we are trusted by 1200+ brands from high-growth startups to the most...


  • Ciudad de México, Ciudad de México Signifyd A tiempo completo

    As a Senior Enterprise Customer Success Manager at Signifyd, you'll play a pivotal role in driving the success of our customers and expanding their portfolios. Your expertise in customer success management, technology acumen, and passion for delivering outstanding results will be key in achieving our goals.ResponsibilitiesYou will oversee the entire customer...


  • Ciudad de México, Ciudad de México Menlo Ventures A tiempo completo

    At Menlo Ventures, we're seeking a highly skilled Senior Enterprise Customer Success Manager to join our team. As a key member of our organization, you will play a critical role in ensuring the success and growth of our clients.About the Role:This is an exceptional opportunity for a seasoned professional to leverage their expertise in customer success...


  • Ciudad de México, Ciudad de México Backbase A tiempo completo

    Drive Strategic Customer Growth with BackbaseWe are seeking a seasoned Cross-Functional Leader to join our team as a Customer Success Director - Enterprise. In this pivotal role, you will be responsible for deepening and expanding strategic partnerships with key enterprise customers across the region.Main Responsibilities:Nurture Executive-Level...


  • Ciudad de México, Ciudad de México Outreach A tiempo completo

    About the Role- As the Manager of Customer Success Consultants, you will lead and manage a team of customer success professionals who are focused on delivering value realization for our customers at scale.The Team- This is a pivotal role that requires the ability to lead a team, collaborate with our Go-To-Market organizations to deliver a seamless customer...

  • Customer Success Lead

    hace 2 meses


    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    Job SummaryThe Salesforce Customer Success Manager is responsible for delivering exceptional customer experiences through proactive engagement, strategic planning, and technical expertise. This role requires a deep understanding of the Salesforce ecosystem and the ability to drive customer success through tailored solutions and best practices.Key...


  • Ciudad de México, Ciudad de México OfferFit A tiempo completo

    Role Overview:The Senior Customer Experience Manager will be responsible for overseeing the Customer Success team, ensuring that OfferFit customers achieve maximum value from our product. This role requires collaboration with internal and external teams to drive customer growth, retention, and satisfaction.


  • Ciudad de México, Ciudad de México Crossover A tiempo completo

    At Crossover, we're looking for a skilled Technical Customer Success Manager to join our team. This is a full-time, long-term position that requires interacting with customers to gather feedback and identify areas for product improvement. The ideal candidate will have at least 3 years of experience in customer success or product management within the...


  • Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    About the RoleThe Customer Success Manager role is part of the Signature Success team within Salesforce. As a primary contact point for our largest and highest-profile customers, you will be responsible for partnering with assigned accounts to drive customer success and maximize value from their Salesforce investment.Your Key ResponsibilitiesPartner with...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleWe are seeking a highly skilled and customer-focused Lead Customer Success Strategist to expand our Professional Services business in the region.The ideal candidate will thrive in a dynamic environment, working closely with customers to achieve meaningful outcomes while building trust through technical excellence.


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About UsGigamon, a leader in network visibility and analytics, is dedicated to helping organizations protect their hybrid networks and data. Our team is passionate about delivering exceptional customer experiences, and we're seeking a talented professional to join our ranks.Salary: $120,000 - $180,000 per yearAbout the RoleWe're looking for an experienced...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    Job DescriptionGigamon is a leading provider of network visibility and analytics solutions. As a Senior Customer Success Manager, you will be responsible for driving the success of our customers by developing and executing customer success strategies that meet their evolving needs.About the Role:Drive effective communications with direct reports, customers,...


  • Ciudad de México, Ciudad de México Nutanix A tiempo completo

    About NutanixNutanix is a leading cloud platform provider building a world-class Customer Success and Renewals organization. As we expand our presence in Mexico City, we are seeking an experienced Senior Customer Success Manager to lead our team in the LATAM region.Job SummaryThe ideal candidate will have 2+ years of experience leading and growing large...


  • Ciudad de México, Ciudad de México SAP A tiempo completo

    At SAP, we're dedicated to helping our customers achieve their goals through successful solution adoption and ongoing renewals. As a Customer Success Partner (CSP) Lead in the LAC region, you'll play a crucial role in driving value across the customer lifecycle.Your Key ResponsibilitiesLead a team of Preferred Success Customer Success Partners (CSP) within...


  • Ciudad de México, Ciudad de México KeepTruckin A tiempo completo

    About the Role:Motive is seeking a highly skilled Trial Success Manager to lead our proof-of-concept (POC) process and drive trial conversions. As a Trial Success Manager, you will be responsible for managing key elements of our POC process, collaborating with cross-functional teams, and ensuring seamless integration with our product set.Key...


  • Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    About the Role:In this role, you will be responsible for driving retention and renewal of all assigned accounts, ensuring proactive account management and timely delivery of contractual obligations.As a key member of the Global Accounts Team, you will work closely with customers to understand their needs and deliver value-added solutions, increasing customer...