Customer Success Manager
hace 1 mes
About the Role
In this challenging opportunity, you will drive growth and retention for our clients by delivering exceptional customer experiences and identifying new opportunities for value realization.
- Proactively manage client relationships to ensure timely delivery of contractual obligations and foster long-term partnerships.
- Develop and execute targeted strategies to increase customer satisfaction, loyalty, and advocacy.
- Provide expert support and guidance to resolve complex issues and improve the overall customer experience.
- Collaborate closely with cross-functional teams to ensure alignment and effective communication.
- Lead initiatives aimed at enhancing customer engagement, retention, and satisfaction, and monitor key performance indicators.
About You
You're a strong fit for this role if you have:
- Bachelor's degree in business administration, marketing, or a related field.
- 2+ years of experience in customer success management, sales, or account management.
- Strong problem-solving and analytical skills.
- Experience interacting with C-level corporate executives.
- Account management and contract negotiation expertise.
- Proficiency in MS Office/Excel/Internet.
- Excellent interpersonal and communication skills.
- Ability to build strong relationships and establish trust with clients.
What's in it for you?
As a valued member of our team, you'll enjoy a comprehensive benefits package, flexible work arrangements, and opportunities for professional growth and development, including access to LinkedIn Learning and internal talent marketplace.
Accessibility
Thomson Reuters is an equal employment opportunity/affirmative action employer committed to diversity, inclusion, and workplace accessibility.
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