Customer Success Manager

hace 1 mes


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About the Role

In this challenging opportunity, you will drive growth and retention for our clients by delivering exceptional customer experiences and identifying new opportunities for value realization.

  • Proactively manage client relationships to ensure timely delivery of contractual obligations and foster long-term partnerships.
  • Develop and execute targeted strategies to increase customer satisfaction, loyalty, and advocacy.
  • Provide expert support and guidance to resolve complex issues and improve the overall customer experience.
  • Collaborate closely with cross-functional teams to ensure alignment and effective communication.
  • Lead initiatives aimed at enhancing customer engagement, retention, and satisfaction, and monitor key performance indicators.

About You

You're a strong fit for this role if you have:

  • Bachelor's degree in business administration, marketing, or a related field.
  • 2+ years of experience in customer success management, sales, or account management.
  • Strong problem-solving and analytical skills.
  • Experience interacting with C-level corporate executives.
  • Account management and contract negotiation expertise.
  • Proficiency in MS Office/Excel/Internet.
  • Excellent interpersonal and communication skills.
  • Ability to build strong relationships and establish trust with clients.

What's in it for you?

As a valued member of our team, you'll enjoy a comprehensive benefits package, flexible work arrangements, and opportunities for professional growth and development, including access to LinkedIn Learning and internal talent marketplace.

Accessibility

Thomson Reuters is an equal employment opportunity/affirmative action employer committed to diversity, inclusion, and workplace accessibility.



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