Customer Support Operations Associate

hace 1 semana


Xico, México Citi A tiempo completo

Citi, a leading global bank, is seeking an experienced Customer Support Operations Associate to join our team. As a key member of our operations support infrastructure, you will play a critical role in providing day-to-day operations support to ensure the smooth execution of our business activities.

**Job Summary:**

The Customer Support Operations Associate will be responsible for maintaining accurate and up-to-date records, conducting research and analysis, and communicating effectively with senior managers and stakeholders. You will work closely with our Operations - Core Team to resolve complex issues and improve operational efficiency.

**Key Responsibilities:**

- Maintain accurate and up-to-date records and databases
- Conduct research and analysis to resolve complex issues
- Communicate effectively with senior managers and stakeholders
- Collaborate with the Operations - Core Team to improve operational efficiency
- Develop and implement process improvements to enhance customer experience

**Requirements:**

We are looking for a highly organized and detail-oriented individual with excellent communication and problem-solving skills. A strong understanding of operations support principles and practices is essential, as well as proficiency in complex databases and spreadsheets.

**What We Offer:**

In addition to a competitive salary of $65,000 per year, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our team is passionate about delivering exceptional customer service and driving business growth, and we're committed to creating a positive and inclusive work environment.



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