Sales Operations Associate

hace 2 días


Xico, México Cmacgm A tiempo completo

Job Summary:
Cmacgm is seeking a detail-oriented and organized Sales Operations Associate to join our team. As a Sales Operations Associate, you will provide administrative and commercial support to our sales executives, ensuring seamless customer service and efficient business operations.

Main Responsibilities:
- Support internal and external sales executives in managing customer relationships and resolving service issues
- Coordinate the entry of contract lines and tenders, negotiating and applying conditions of days off
- Assist in the creation and registration of new accounts, collaborating with the customer support team and partner code team
- Resolve disputes and request discounts to finances
- Develop and grow assigned client portfolios through commercial management
- Plan and make follow-up calls to clients based on assigned portfolios
- Promote non-maritime services with clients, such as VAS, CEVA, e-commerce, and intermodal
- Participate in training and webinars assigned in the e-learning platform
- Exchange information regarding market rates and relevant information with trade and other areas of the commercial department
- Centralize and escalate topics reported from MyPrices/Spot on page to team leader
- Follow up on booking issues related to routes or freight issues not reflected in the system
- Be aware of information on vessel capacity, service rotation, and general route information
- Identify duplicate codes in customer systems and elevate them with sales effectiveness
- Inform relevant parties when a client accepts a proposal or contract
- Request exceptions for delays and detentions in the system
- Promote the use of MyPrices/Spot on

Requirements:
- Good knowledge of the shipping industry
- Knowledge of customs operations
- Knowledge of port operations
- English 80%
- Basic knowledge of import & export processes
- Excel and Outlook
Please ensure you are familiar with the Cmacgm Corporate Internal Mobility guidelines



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