Asset Monitoring and Customer Care Specialist
hace 5 días
We are seeking a highly skilled Asset Monitoring and Customer Care Specialist to join our team at Schneider Electric Norge AS. As a key member of our operations team, you will be responsible for ensuring the optimal performance of our energy assets and providing exceptional customer support.
Key Responsibilities- Asset Monitoring: Monitor and analyze asset performance data to identify potential issues and take proactive measures to prevent downtime.
- Customer Support: Provide timely and effective support to customers, responding to inquiries and resolving issues in a professional and courteous manner.
- Field Service Management: Manage and coordinate field service activities, ensuring that all necessary resources are available to meet customer needs.
- Technical Qualification: Conduct technical qualification of issues, identifying root causes and implementing solutions to prevent recurrence.
- Collaboration and Communication: Work closely with internal stakeholders, including field service teams, to ensure seamless communication and coordination.
- Technician Degree: Possess a degree in Operations and Maintenance (O&M) or a related field, preferably with a focus on energy assets.
- Advanced English: Demonstrate advanced English language skills, with the ability to communicate effectively with customers and internal stakeholders.
- Industry Experience: Bring 5-10 years of industry experience in renewable energy, utility, solar, and storage, with a strong background in service and operations management.
- Customer Support and Field Service Experience: Possess hands-on experience in customer support and field service management, with a proven track record of delivering exceptional results.
- Flexibility and Adaptability: Be able to work in a fast-paced environment, adapting to changing priorities and deadlines.
Schneider Electric Norge AS is a leading provider of energy management and automation solutions. We are committed to helping our customers achieve their sustainability goals while delivering exceptional customer support and service.
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