Customer Success Director

hace 1 semana

Ciudad de México, Ciudad de México DEUNA A tiempo completo
About DEUNA

DEUNA is a rapidly growing SaaS startup revolutionizing the e-commerce landscape in LATAM. Our mission is to solve the most pressing challenges faced by businesses today: customer conversion, payment acceptance, and fraud prevention with a single integration.

Job Description:

We are seeking a dynamic and customer-centric professional to join our team as a Customer Success Director. This role plays a pivotal part in building and maintaining long-term client relationships, becoming a trusted advisor to our customers.

Responsibilities:
  • Proactively engage with customers to understand their core business and product usage, implementing strategies to enhance customer satisfaction and promote long-term retention.
  • EFFECTIVE ONBOARDING OF NEW CUSTOMERS, providing them with the necessary training and resources. Collaborate with internal teams to develop comprehensive training programs tailored to customer needs.
  • Maintain a deep understanding of our solutions and products, educating customers on the most relevant features and functionalities aligning with their business needs.
  • Build strong, trust-based relationships with clients, positioning yourself as a reliable and knowledgeable advisor. Anticipate customer needs and provide proactive guidance on how our solutions can address their challenges.
  • Act as the primary point of contact for customer issues, feedback, and escalations. Advocate for customers internally, ensuring their concerns are addressed promptly and effectively.
  • Collect and relay customer feedback to internal teams for continuous product improvement. Collaborate with cross-functional teams to provide insights on how to serve our customers better.
Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 5+ years of experience in customer success, account management, or a similar client-facing role.
  • Understanding of the payment industry and the ability to align product features with customer needs.
  • Excellent communication and interpersonal skills.
  • Proactive problem-solving ability and a customer-centric mindset.
  • Able to speak Spanish and English fluently.
Why Join DEUNA?

You will be part of a multicultural team distributed throughout LATAM, working in a dynamic and innovative environment. You will have access to the best tools and technology to operate and be part of a high-impact solution for an entire region.

Benefits:
  • Competitive salary ($80,000 - $100,000 per year)
  • Hybrid modality (remote work options)
  • Vacations and personal days
  • Economic support for internet and cell phone line
  • Stock options
  • Diverse and dynamic team
About the Role

This is a full-time position based in LATAM. The ideal candidate will have a passion for delivering exceptional customer experiences and driving business growth through strategic partnerships.

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