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Service Desk Manager
hace 2 meses
Toshiba Global Commerce Solutions, Inc. is a leading provider of technology services for retail businesses, helping them create high-quality digital platforms and products that accelerate time to market. As a Service Desk Manager, you will play a critical role in delivering exceptional customer service and support to our clients.
Key Responsibilities- Lead a delivery team for multiple complex small or medium Service Desk & Call Center projects, or a complex segment of a larger project, requiring a broad scope of domain and discipline knowledge.
- Develop and manage project plans and resources, ensuring timely and cost-effective delivery of services.
- Manage task assignments, conduct team meetings, and communicate project status internally and with customers.
- Produce project documentation, including vendor control and negotiation, and monitor and control project activities.
- Identify and track issues to resolution, manage change control, and ensure client expectations are met or exceeded.
- High School Diploma with 4+ years of related experience, IT/Technical degree or certificate preferred.
- Ability to travel 100% of the time, domestic and/or air travel, with occasional assignments to a specific local territory.
- Operational knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices.
- General knowledge and experience in wall-to-wall IT service and support, with a mechanical aptitude and competency in electricity & electronics.
- Excellent communication and customer service skills, with the ability to multitask, prioritize assignments, and work independently.
