Service Manager

hace 5 horas


Xico, México Novo Nordisk A tiempo completo
Position for Novo Nordisk GBS Mexico

We are seeking a highly skilled Service Manager to join our team at Novo Nordisk in Mexico City. As a Service Manager, you will play a critical role in establishing and developing a world-class Global Business Service Centre.

This is a unique opportunity to pioneer and build an agile unit offering vital business support to the Americas. You will have the chance to work with a talented team and contribute to the development and maintenance of IT systems and services.

Key Responsibilities:

  • Manage IT Security services and ensure they meet contractual obligations with vendors.
  • Evaluate feasibility of concepts and services from vendors and adapt them to meet Novo Nordisk's needs.
  • Develop and implement the right service strategy for IT security services.
  • Ensure compliance with relevant internal and external requirements.

Requirements:

  • Bachelor's degree in a relevant field (Information technology, Business Administration) - Master of Technology in a relevant field would be preferred.
  • 4-5 years of experience in IT and hands-on experience as a Service Manager.
  • Hands-on experience in managing ITIL / Agile Process in Service delivery.
  • Experience managing costs, licenses, and support for vendors and technologies such as CyberArk, Splunk, Tenable, AWS, Azure, Microsoft, HP, Dell, vmWare, is desirable Redhat.
  • Advanced level of English and Spanish is required.

About the Department:

The Service Manager role is part of the Global Information Security department at Novo Nordisk. Our department is responsible for managing and performing work associated with the analysis, design, implementation, operation, deployment, and support of the organization's information technology resources, telecommunication systems, and software/database products.

We work closely with internal staff, outsourcing staff, and consultants to ensure the security and integrity of our IT systems and services.

Working at Novo Nordisk:

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily.

All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world.

We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them.

Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us Together, we go further. Together, we're life changing.


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