Commercial Business Development Specialist

hace 1 semana

Naucalpan de Juárez, México Ford Motor Company A tiempo completo
Job Summary

We are seeking a highly skilled Commercial Business Development Specialist to join our team at Ford Motor Company. As a key member of our Commercial Vehicle Center (CVC) team, you will be responsible for building and maintaining strong relationships with our dealerships, driving sales and service growth, and ensuring exceptional customer satisfaction.

Key Responsibilities
  • Act as the primary point of contact for assigned CVC dealers, providing guidance and support on fleet-related matters, sales, and service.
  • Lead communication and resolution with key internal and external stakeholders to assist and support dealers.
  • Fulfill all CVC program responsibilities and required communication with assigned dealers.
  • Work with CVC dealers to achieve vehicle sales and share objectives by vehicle line.
  • Collaborate with CVC dealers and Ford personnel to promote the sale of end-to-end Ford Pro Solutions, including vehicles, service, parts, telematics, charging, software, and financing.
  • Provide regular updates to dealers on key information and breaking news.
  • Monitor and reinforce CVC program compliance, including resolution of probation issues.
  • Utilize market share and competitive data to inform dealers and develop robust sales plans.
  • Coordinate CVC dealer certification and resolve probation issues.
  • Provide consultation on Medium Duty products to encourage dealer emphasis in that segment.
  • Monitor and reinforce performance and execution of CVC uptime initiatives for commercial customers with Service Managers and Parts Managers.
  • Support local pool companies to promote Ford products.
  • Develop, maintain, and foster relationships between pool companies and CVC dealers.
  • Monitor dealer inventory and aging to prevent excessive days in stock.
  • Monitor market area Ford share and work with pools in poor-performing markets.
  • Support local accounts and dealers with Competitive Price Allowance (CPA) programs as needed.
  • Provide CPA programs when necessary to meet competition and develop customer loyalty.
  • Follow CPA program guidelines to provide market consistency.
  • Develop relationships with CPA customers to build Ford loyalty.
  • Coordinate closely with facing NAMs and SAMs to follow CPA rules of engagement.
  • Conduct Advance Product Meetings, Dealer Training Sessions, and Grass Roots events to train and inform dealer personnel and effectively launch new Ford Pro products and services.
  • Communicate with Regional Sales Office personnel on a regular basis and attend Regional Staff Meetings to keep Regional personnel informed on CV sales and share and relevant CVC dealer-related items.
  • Review and approve annual CVC business plans with dealers. Manage resolution of CVC Dealer-related issues for assigned dealers.
Requirements
  • Strong interpersonal, leadership, and organizational skills and competencies.
  • Ability to interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel.
  • Able to work independently and with ambiguity.
  • Strong verbal and written English proficiency.
  • Experience in the Microsoft Office suite.
  • Ability to work with accuracy under pressures of time and workload.
  • Comprehend and analyze performance documents, such as Dealer Profiles, Financial Statements, 5-Year Trends, Sales Effectiveness Analysis, etc.
  • Ability to manage deadlines and timelines with multiple inputs and complexities.
  • Field dealer relationship experience, ensuring an understanding of the dealer dynamic and ability to gain dealer trust.
  • Extraordinary teamwork, collaborative skills, and demonstrated behaviors.
  • Customer service mindset.

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