IT Support Specialist
hace 7 días
Req ID:305355
We are seeking a highly skilled IT Support Specialist to join our team in Guadalajara, Jalisco, Mexico.
Ntt Data currently seeks a full-time IT Support Associate to join our team in Guadalajara. Location: Guadalajara, Jalisco, Mexico.
**Requirements:**
- Availability to work 45 hours per week
- Interest in working on afternoon/night shifts
- Advanced English proficiency
- Prior experience in an IT environment
- 6 months of customer service experience
**What We Offer:**
- A competitive salary of approximately $3,200 USD per month (based on a 45-hour workweek)
- Grocery tickets (12% of base salary)
- 30 days of Christmas bonus
- 10 days of paid vacation
- 50% vacation bonus
- Savings funds
- 5 personal days per year
- Medical insurance for you and your family
- Life insurance
- Dental insurance
- Discounts with selected opticians
**Job Description:**
Key Responsibilities:
- General L1 support for hardware and MS Office packages
- Answer technical support calls and escalate to other support groups as needed
- Document troubleshooting steps and detailed descriptions of customer incidents and requests
- Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
About Ntt Data Services:
Ntt Data Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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