Customer Success Representative

hace 1 semana

Xico, México Moove A tiempo completo

About Moove

Moove is a pioneering mobility asset finance company, dedicated to democratizing vehicle ownership and empowering mobility entrepreneurs worldwide. Our mission is to make the world more productive and successful by redefining access to auto finance and vehicle ownership.

About the Role

As a Customer Success Representative at Moove, you will play a critical role in ensuring our clients' satisfaction and success. Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns. You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of client accounts.

Key Responsibilities

  • Monitor drivers' performance and provide actionable insights to improve their experience.
  • Conduct daily check-ins with drivers to ensure their needs are met and address any concerns promptly.
  • Support drivers in resolving issues while they are in transit, ensuring a seamless experience.
  • Receive and respond to inbound calls from drivers, providing timely and effective support.
  • Make outbound calls to drivers to proactively address their needs and concerns.
  • Conduct driver surveys to gather feedback and identify areas for improvement.
  • Compile data from driver surveys to inform business decisions and drive growth.
  • Ensure accountability for all Moove vehicles, adhering to company rules and regulations.
  • Provide drivers with accurate and timely information, ensuring they are well-informed and empowered.

Requirements

  • Degree in any discipline.
  • 1-year experience in customer care/support roles.
  • Experience in the transportation industry is an added advantage.
  • Excellent verbal and written communication skills in Spanish and English.
  • Proficient in the use of Microsoft Suites (Excel).
  • Ability to manage people and drive results.

About the Team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded individuals to join us in our mission to disrupt vehicle ownership and make cities better.

Moove is strongly committed to diversity within its community.

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

EEO Statement

Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation, or any other protected characteristic.

Moove's Vision

Moove is a mobility asset finance company and is Uber's preferred fleet partner. Our Vision is to democratize vehicle ownership and empower mobility entrepreneurs worldwide.

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