Customer Service Training Specialist

hace 3 días


Tijuana, Baja California, México Allied Collections Services A tiempo completo

Allied Collections Services is a fast-growing organization that requires an experienced Trainer to oversee Onboarding and Continuous Developmental Training for agents working with various US-based clients.

The ideal candidate will thrive in dynamic environments and possess previous Call Center Training experience, allowing them to develop and implement effective training programs.

Key Responsibilities:

  • Support operational efficiency by researching, developing, and implementing comprehensive training materials.
  • Evaluate and recommend corrective actions to enhance agent performance.
  • Provide coaching, continuous support, and motivation to ensure team success.
  • Proficiently utilize Microsoft Office and the Google Documents suite to facilitate efficient workflow.

Requirements:

  • Prioritized: US Visa holder preferred.
  • Ability to work under pressure while maintaining an excellent attitude.
  • Proactive and self-initiated individual with exceptional personal presentation.
  • Minimum 1 year of proven experience in a similar position, preferably in a Call Center environment.
  • Excellent proficiency in MS Office and Google Suite.
  • Mastery of verbal and written English language skills at a 95% level.

This role offers a competitive salary range of $16,000.00 - $18,000.00 per month and provides opportunities for career growth and development within our organization.



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