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Customer Support Specialist GRC MX
hace 2 meses
TTI, Inc. is actively seeking a dedicated Customer Support Specialist for our Mexico division. The Customer Support Specialist plays a crucial role in delivering assistance to various internal teams based on predefined activities.
As a leading authorized distributor of passive, connector, electromechanical, and discrete components, TTI, Inc. has a strong presence across North America, Europe, and Asia. We are proud to be a Berkshire Hathaway company celebrating over 50 years of excellence.
Key Responsibilities of the Customer Support Specialist:
- Facilitate the conversion of customer orders into PDF format and input these orders into our system to generate order numbers for review by the Inside Sales team.
- Verify items with no actual shortages and identify those with potential shortages for further examination by Inside Sales.
- Document details regarding the estimated time of arrival for incoming stock, quantities reserved for preventive maintenance, and approval indicators for supply-constrained parts.
- Enhance personal product knowledge to foster growth opportunities.
- Exhibit meticulous attention to detail, ensuring accuracy and adherence to quality standards.
- Utilize various resources, including product literature and supplier websites, to expand product knowledge.
- Complete additional projects as assigned by management.
Qualifications We Seek:
- A High School Diploma or GED, along with a minimum of 6 months of experience in customer support or a related field, or an equivalent combination of education and experience.
- Bilingual proficiency in Spanish and English, both written and verbal.
- Proficient in using software applications such as Microsoft Office, including Outlook, Excel, and Word.
- A proven ability to build trust and credibility with external clients.
- A strong sense of curiosity and a quick learning aptitude.
- Excellent verbal and written communication skills, complemented by strong listening abilities.
- Strong interpersonal and teamwork skills to foster effective working relationships.
Benefits Offered to Our Team Members:
- 12 vacation days after the first year.
- 30 days of Christmas bonus.
- Comprehensive Major Medical coverage, with employee and dependent coverage available at no cost.
- Food vouchers.
- Company-paid life insurance coverage.
- A positive work culture with ample opportunities for growth and advancement.
TTI, Inc. is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans' status, genetic information, or any other characteristic protected by law.
