Payroll Relationship Manager
hace 5 días
We are seeking a highly skilled and experienced Payroll Relationship Manager to lead our Payroll Incidence Consolidation Services portfolio for the different regions of PFNA. As a key member of our team, you will be responsible for managing the Payroll Inputs processing center for each region, ensuring timely and accurate payroll processing.
Key Responsibilities- Lead the Payroll Incidence Consolidation Services portfolio for the different regions of PFNA, representing one of the six regions in the sector.
- Manage the Payroll Inputs processing center for each region, guaranteeing accurate and timely payroll processing.
- Face business stakeholders to understand payroll needs and requirements, supporting queries and requests during ordinary and extraordinary payroll periods.
- Oversee the transition process of our services from the US to Mexico, ensuring a smooth implementation of the transition methodology.
- Ensure payroll operations are running smoothly within our MBS system, implementing a functional operating model.
As a Payroll Relationship Manager, your scope will include:
- Ensuring service delivery KPIs accuracy for each region.
- Providing consistent and high-level customer service and operational excellence, ensuring transactions are processed accurately.
- Managing database requirements, system integration, and the broader shared services organization.
- Planning and overseeing the workload of the Sales Payroll regional structure and portfolio.
- Providing coaching and day-to-day oversight of the Payroll Regional Team.
- Managing and transacting against payroll requests submitted through location-specific payroll SPA boxes.
- Uploading, organizing, and ensuring supporting documentation and payroll reports/approvals are available on TEAMS channels, adhering to control requirements.
- Previous experience supervising large teams, with a focus on task completion and workload distribution.
- Proficient in the full suite of Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
- Strong English oral and written communication skills.
- Customer-focused, adaptable, with strong follow-up and organizational skills.
- Able to lead functional agendas within a matrix environment.
- Ability to shift and adapt to changes, maintaining communication during the process.
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