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Socotra, Inc. is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our community support team, you will be responsible for providing exceptional support to our customers through various digital channels.
Key Responsibilities:- Customer Support: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Social Media Management: Manage and maintain our social media presence, ensuring that our online community is engaged and informed.
- Community Building: Foster a positive and supportive community by providing helpful and personalized support to our customers.
- Collaboration: Work closely with our product, marketing, and other teams to ensure a cohesive and consistent brand voice.
- Problem-Solving: Proactively identify and resolve customer issues, escalating to designated teams when necessary.
- 1+ years of experience in customer service or sales.
- 1+ years of experience with social media or communications.
- Captivating copywriting skills and fastidious attention to detail.
- Emotional intelligence and experience dealing with people.
- Startup hustle and tireless work ethic.
- Keen ability to work independently and in a team.
- Strong ownership mindset and resolve to follow-through.
- Willingness to work 2nd Shift/Evening Hours with 1-2 weekend days included in shift.
- A dynamic and supportive work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
- The chance to work with a talented and passionate team.
