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Customer Experience Strategist

hace 1 mes

Ciudad de México, Ciudad de México Factorial HR A tiempo completo
About the Role

We are looking for a skilled CX Strategy Manager to help shape the future of our customer experience.

As the primary Project Manager for CX, you will co-create, co-design, develop, implement, and evaluate the impact of our CX strategies. You will coordinate complex projects that affect multiple teams, ensuring proper planning and execution.

Key Responsibilities
  • Co-create, co-design, develop, implement, and evaluate the impact of CX strategies.
  • Coordinate complex projects affecting multiple teams.
  • Collaborate closely with senior management and CX teams.
  • Provide actionable insights and analysis to support strategic decisions.
  • Develop reports and dashboards to track key performance indicators (KPIs).
Requirements
  • Bachelor's degree in Engineering, Business, or a related field.
  • Minimum of 3 years in business consulting, preferably in customer experience projects.
  • High analytical skills, ability to analyze data, identify trends, and provide actionable insights.
  • Advanced communication skills, ability to transform complex data into insights that can be communicated.
  • Proficiency in Spanish and English is a must.
Perks of Being Part of Our Team
  • Financial benefits, including salary advance.
  • Health and wellness programs, including free physiotherapy and private health insurance.
  • Learning and development opportunities, including language classes and Factorial Language Exchange.
  • Discounts on Syra and Nora Real Food.
  • Flexible schedules, pet-friendly atmosphere, and no dress code.

About Factorial HR: Factorial is a fast-growing HR software startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data, and make informed business decisions. Serving thousands of customers in over 60 countries, we've built a diverse team of over 900 people across Barcelona, Brazil, Mexico, and the US. With over $80M in funding from top international venture capital firms this year alone, Factorial is a place where innovation thrives.