Digital Customer Experience Manager
hace 3 semanas
We are seeking a motivated Digital Customer Experience Manager to join our growing business in Mexico. This role will drive performance of Apple products across our partners, implementing and monitoring the compliance of Apple's customer experience on eCommerce Retailers and Carriers.
About the RoleThe ideal candidate will be proactive, passionate about the digital world, and thrive in a fast-paced environment. You will partner with local sales and marketing teams to align on the best customer experience strategy to maximize Apple's opportunities on partners' platforms.
Responsibilities- Deliver an optimal Apple CX and closely monitor the buying journey for Apple's products, focusing on achieving higher PDP views, conversion, and sales growth.
- Partner with Account executives to identify areas for improvement in the partners' online journey, from Search, PDP, Cart to Checkout, and develop digital roadmap improvements to support Account plans and forecasts.
- Run tests and optimization experiences along the sales purchase funnel to implement global digital best practices and programs.
- Manage retail media advertising using partner Retail media tools and capabilities, working closely with the marketing team.
- Responsible for reporting partner Digital KPIs, web analytics, and performance metrics.
- 7+ years of relevant experience driving customer experience and sales growth, preferably with category management responsibility.
- Experience in digital commerce, category manager, or marketplace sales is preferred.
- Strong problem-solving skills to identify critical issues and opportunities, evaluate options, and provide effective recommendations for sales growth.
- Analytical ability to transform key performance indicators (KPIs) into actionable insights.
- Proven understanding of eCommerce purchase funnels and CX data (click-through rate, page views, conversion rates, abandoned cart, etc.).
- English fluency is required.
This role offers a competitive salary range of $90,000 - $110,000 per year, plus benefits including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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