Oracle EBS HCM Support Engineer

hace 2 semanas

Zapopan, Jalisco, México Oracle A tiempo completo

Job Summary

An exciting opportunity exists for an experienced engineer to join our global EBS organization and provide support on HCM products for Oracle's E-Business Suite specifically, Oracle Benefits, Payroll, and HR.

As a Principal Support Engineer, you will offer strategic technical support to ensure the highest level of customer satisfaction. You are expected to be an expert member of the technical problem-solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

Responsibilities

  • Provide excellence in customer service support, incidence tracking, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  • Act as the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products.

Requirements

  • Excellent analytical and problem-solving skills.
  • Required knowledge in E-business HCM Suite (Oracle Benefits, Payroll, and HR).
  • Functional/Technical background in assigned product area and exposure to associated systems and software.
  • Technical skills in any 3 of the following: RDBMS, SQL, PL-SQL, XML, Java, J2EE, and Oracle ADF, SOA, EBS Patching, and Web Services.
  • Understanding of structured SQL statements helpful.
  • Ability to read and decipher software Log and Trace files, Performance Tuning, Web Server Optimization, Server configuration, and the ability to act upon the findings to determine a problem resolution.

Personal Attributes

  • Self-motivated with good communication skills, excellent verbal and written skills in English.
  • Proactive.
  • Problem Solving/Analytical Skills.
  • Effective Communication (verbal and written).
  • Focus on Relationships (internal and external).
  • Influencing/Negotiating.
  • Teamwork.
  • Results Focused.
  • Escalations Management.
  • Expertise (maintaining professional in own discipline).
  • Enthusiasm.
  • Flexibility.
  • Organizational Skills.
  • Coaching/Knowledge Transfer Ability.
  • In-depth experience in using or developing Oracle's EBS products.
  • Comfortable working under stress.
  • Willing to work weekends occasionally.
  • Willing to work in shifts if needed.
  • Should be Customer-Focused.
  • Should be Well-organized.
  • Should be Team-player.

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