Oracle EBS HCM Support Engineer

hace 3 semanas


Zapopan, Jalisco, México Oracle A tiempo completo
Job Summary

An exciting opportunity exists for an experienced engineer to join our global EBS organization and provide support on HCM products for Oracle's E-Business Suite, specifically Oracle Benefits, Payroll, and HR.

As a Principal Support Engineer, you will offer strategic technical support to ensure the highest level of customer satisfaction. You will be an expert member of the technical problem-solving/problem avoidance team, sought after to address complex, critical customer issues.

Key Responsibilities:

  • Provide excellence in customer service support
  • Incidence tracking, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases
  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

Requirements:

  • Excellent analytical and problem-solving skills
  • Required knowledge in E-business HCM Suite (Oracle Benefits, Payroll, and HR)
  • Functional/Technical background in assigned product area and exposure to associated systems and software
  • Technical skills in RDBMS, SQL, PL-SQL, XML, Java, J2EE, and Oracle ADF, SOA, EBS R12.2 Patching, and Web Services

Personal Attributes:

  • Self-motivated with good communication skills
  • Excellent verbal and written skills in English
  • Proactive, problem-solving, and analytical skills

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.



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