Oracle EBS HCM Support Engineer

hace 1 mes

Zapopan, Jalisco, México Oracle A tiempo completo
Job Title: Oracle EBS HCM Support Engineer

An exciting opportunity exists for an experienced engineer to join our global EBS organization and provide support on HCM products for Oracle's E-Business Suite, specifically Oracle Benefits, Payroll, and HR.

Job Summary:

As a Principal Support Engineer, you will offer strategic technical support to ensure the highest level of customer satisfaction. You will be an expert member of the technical problem-solving/problem avoidance team, routinely sought after to address complex, critical customer issues.

Responsibilities:
  • Provide excellence in customer service support, incidence tracking, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  • Act as the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products.
Requirements:
  • Excellent analytical and problem-solving skills.
  • Required knowledge in E-business HCM Suite (Oracle Benefits, Payroll, and HR).
  • Functional/Technical background in assigned product area and exposure to associated systems and software.
  • Technical skills in any 3 of the following: RDBMS, SQL, PL-SQL, XML, Java, J2EE, and Oracle ADF, SOA, EBS Patching, and Web Services.
  • Understanding of structured SQL statements helpful.
  • Ability to read and decipher software Log and Trace files, Performance Tuning, Web Server Optimization, Server configuration, and act upon findings to determine problem resolution.
Personal Attributes:
  • Self-motivated with good communication skills, excellent verbal and written skills in English.
  • Proactive.
  • Problem Solving/Analytical Skills.
  • Effective Communication (verbal and written).
  • Focus on Relationships (internal and external).
  • Influencing/Negotiating.
  • Teamwork.
  • Results Focused.
  • Escalations Management.
  • Expertise (maintaining professional in own discipline).
  • Enthusiasm.
  • Flexibility.
  • Organizational Skills.
  • Coaching/Knowledge Transfer Ability.
  • In-depth experience in using or developing Oracle's EBS products.
  • Comfortable working under stress.
  • Willing to work weekends occasionally.
  • Willing to work in shifts if needed.
  • Customer-Focused.
  • Well-organized.
  • Team-player.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

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