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Customer Service Associate
hace 2 meses
About PepsiCo
At PepsiCo, we are committed to fostering a culture of curiosity, innovation, and collaboration. We believe in creating a better future through our iconic brands, which are enjoyed by consumers over a billion times a day across more than 200 countries.
Our extensive portfolio includes 22 globally recognized brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics, all of which have been integral to households in Mexico for over 116 years.
A career with PepsiCo means being part of an inclusive environment where everyone is valued. We encourage you to be your authentic self and make a meaningful impact in the world.
Learn more: PepsiCoJobs
Responsibilities
The Role
The Customer Service Associate (CSA) plays a crucial role in managing daily order processing for Frito-Lay North America (FLNA), ensuring exceptional customer service and maintaining performance metrics through established processes and best practices. The CSA will collaborate with fellow CSAs in Global Business Services (GBS) and site leadership.
Your Contributions
As a Customer Service Associate - Supply Chain , your responsibilities will include:
- Overseeing daily order processing for Frito-Lay North America, including order confirmation, cleansing, and management/creation of ICRs/Filters.
- Managing customer communications regarding order modifications, missing orders, and non-standard requests.
- Confirming the completion of orders.
- Providing support to other CSAs during their absences.
Qualifications
Ideal Candidate Profile
Required Skills and Experience:
- Proficiency in English.
- Bachelor's degree is preferred.
- Experience in Frito-Lay Field Sales Operations or Plant is advantageous.
- Strong verbal and written communication skills for effective interaction with all management levels.
- Ability to deliver outstanding customer service with excellent follow-up skills.
- Familiarity with order processing and order life-cycle, PWM, IPM/ICS.
- Proven capability with the FLNA SAP solution.
- Proficient in Microsoft Office Suite.
- Demonstrated ability to thrive in a results-driven, challenging environment.
Essential Competencies:
- Ability to identify and implement improvements in work delivery.
- Capacity to collaborate proactively with cross-functional teams.
- Flexibility, organization, and skill in managing competing priorities.
If this opportunity aligns with your career aspirations, we encourage you to consider applying, even if you do not meet every requirement.
What We Offer:
- Continuous learning and development opportunities through various programs.
- Access to internal digital platforms that promote self-directed learning.
- Development programs tailored to enhance leadership skills.
- Specialized training relevant to your role.
- Learning experiences with both internal and external providers.
- Recognition programs celebrating achievements in seniority, behavior, leadership, and significant life moments.
- Financial wellness initiatives to support your goals at every life stage.
- A flexible work program to help balance personal and professional life.
- Family-oriented benefits, including wellness resources, discounts, scholarship programs for children, and support plans for various life events.
We are an equal opportunity employer and value diversity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and embrace diversity as a key driver of innovation and success within our organization.
