Customer Experience Trainer

hace 12 horas


Zapopan, Jalisco, México Helpware A tiempo completo

Helpware is seeking an experienced Customer Experience Trainer to join our team. As a key member of our training department, you will be responsible for delivering training programs to our customer service representatives to ensure they have the skills and knowledge needed to provide exceptional customer experiences.

Key Responsibilities:

  • Deliver Training Sessions: Facilitate training programs such as new hire onboarding, soft skills, product training, or technical troubleshooting, ensuring alignment with both the curriculum and operational needs.
  • Support Agents on the Floor: Act as a floor walker during production periods, offering real-time support and guidance to agents, especially those in their incubation phase.
  • Track Agent Progress: Monitor the progress of agents undergoing training, especially new hires, by tracking assessments, participation, and engagement levels.
  • Provide Feedback to the Training Supervisor: Communicate with the Training Supervisor daily to report any challenges, agent performance issues, or areas of improvement observed during training or on the production floor.
  • Training Material Preparation: Review and prepare the necessary training materials, including slides, job aids, and system walkthroughs, ensuring content is up-to-date and relevant for the day's session.

We Offer:

  • A competitive salary of $65,000 - $80,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • The opportunity to work with a dynamic and growing company that values employee development and well-being.


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