NOC Support Specialist
hace 3 semanas
Job Title/Location
Who We Are
The Role
We are seeking a skilled NOC Support Specialist to join our team in Mexico City who will work with a team of NOC engineers to support the 24/7 Solera technology platform.
What You'll Do
- Assist in diagnosing user desktop system issues and assist to fix or escalate for ticketing.
- Ensure incident management processes and SLAs are respected.
- Participate in the process of change control and releases to ensure relevant procedures are followed.
- Administer service requests and official communication processes.
- Aid in ticket management and reporting tasks.
- Ensure corporate notification SLAs are adhered to.
- Perform tier 1 troubleshooting and analysis based on runbooks or operation guidelines.
What You'll Bring
- Good English language and communication skills (both oral and written are required).
- Working knowledge of Help Desk/Customer Support center operations.
- Knowledge of current IT technical standards as related to servers, infrastructure, and basic network technology.
- Ability to multi-task, and quickly adapt to change.
- Willing to learn in fast pace.
- University degree or relevant experience.
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