NOC Support Specialist

hace 3 semanas


Ciudad de México, Ciudad de México Solera A tiempo completo

Job Title/Location

Who We Are

The Role

We are seeking a skilled NOC Support Specialist to join our team in Mexico City who will work with a team of NOC engineers to support the 24/7 Solera technology platform.

What You'll Do

  • Assist in diagnosing user desktop system issues and assist to fix or escalate for ticketing.
  • Ensure incident management processes and SLAs are respected.
  • Participate in the process of change control and releases to ensure relevant procedures are followed.
  • Administer service requests and official communication processes.
  • Aid in ticket management and reporting tasks.
  • Ensure corporate notification SLAs are adhered to.
  • Perform tier 1 troubleshooting and analysis based on runbooks or operation guidelines.

What You'll Bring

  • Good English language and communication skills (both oral and written are required).
  • Working knowledge of Help Desk/Customer Support center operations.
  • Knowledge of current IT technical standards as related to servers, infrastructure, and basic network technology.
  • Ability to multi-task, and quickly adapt to change.
  • Willing to learn in fast pace.
  • University degree or relevant experience.


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