Customer Business Support Specialist

hace 11 horas


Xico, México Sap A tiempo completo
About the Role

We are seeking a highly skilled and experienced Customer Business Support Specialist to join our team in the LAC Region. As a key member of our Customer Business Support team, you will play a critical role in supporting and advising SAP Services Sales teams across the NA region.

Key Responsibilities
  • Process and develop consulting-related deals to services sales opportunities in existing SAP clients using SAP tools and processes.
  • Contribute to revenue growth and profitability by processing profitable services sales deals in existing customers and achieving business targets.
  • Responsible for end-to-end deal process execution related to customer services opportunities.
  • Work with cross-functional teams to process relevant functions from portfolio and support sales, presales, solutioning, and delivery operations.
  • Key touchpoint with internal finance groups to ensure compliance, data clarity, contract, and revenue safeguarding.
  • Advise and/or assist with Services Order Forms compliance, approval processing, and all Finance and Legal requirements.
  • Work with the Services Account Executive (SAE) within the customer account to support the overall relationship between the customer, partners, and SAP.
  • Act as a trusted advisor to sales and delivery teams and be the expert with SAP Services Sales tools and processes related to Opportunities, Pricing, Quotations, and Order Forms.
  • Seek continuous improvement to simplify processes and resolve conflicts in internal contractual, business, and legal processes using SAP internal tools like 1CSW, CRM, and others.
  • Assist with special projects targeting the construction of foundation segments for evolving pilot programs.
  • Process customer service requests for selling services small deals and complete required paperwork.
Requirements
  • Bachelor's degree or equivalent.
  • 3+ years of experience in enterprise software, service, or maintenance sales or delivery.
  • 3+ years of experience related to services delivery and/or SAP services operations - Backoffice support roles.
  • Consistent demonstrated history of successful customer focus support either through direct engagement in sales process or in a support role from delivery.
  • Possess strong sense of teamwork, integrity, self-motivation, positive attitude, and creativity.
  • Able to rapidly absorb new facts and techniques.
  • Motivated to exceed the needs of customers despite internal and external obstacles.
  • Fluent in English (Speaking/Writing) is mandatory.
  • Ability to work with Office software like MS-Office tools and ideal to have experience with SAP CRM and/or Harmony/CPQ.
  • Ability to work with a virtual team and comfortable working across different cultures.
  • Ability to 'Think out of the box.'
  • 'Customer service' oriented and comfortable working in complex situations.
  • Enjoys detail-oriented tasks.
  • Good communication and networking skills.
  • The mindset to keep active & makes things happen.
About SAP

SAP is a market leader in enterprise application software and related services for database, analytics, intelligent technologies, and experience management. We are a cloud company with 200 million users and over 100,000 employees worldwide. Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We provide accessibility accommodations to applicants with physical and/or mental disabilities.



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