Ecommerce Customer Service and Sales Support Specialist

hace 2 días


Xico, México Rad Hires A tiempo completo

About Rad Hires

Rad Hires is a dynamic and fast-growing company specializing in multiple e-commerce brands. Our mission is to provide exceptional order fulfillment for our customers.

Job Summary

We are seeking a Contract Customer Service and Sales Support to join our team. The ideal candidate will have a strong understanding of Amazon, eCommerce, and Shopify, as well as 5-10 years of experience in a similar role.

Responsibilities

  • Provide excellent customer service to customers
  • Resolve customer inquiries and complaints
  • Answer questions about products and services
  • Process orders and refunds
  • Track orders and provide shipping updates
  • Work with other team members to improve customer service

Qualifications

  • 5-10 years of experience in a similar role
  • Proven experience in e-commerce customer service and sales support
  • Familiarity with platforms like Amazon, Walmart, eBay, Faire, Shopify, and Magento
  • Excellent English communication skills, both written and verbal
  • Strong organizational and time-management skills
  • Ability to work independently and as part of a team
  • Strong communication and interpersonal skills
  • Ability to multitask and work under pressure
  • Detail-oriented with a commitment to accuracy
  • Proficient in Google Suite (Google Docs, Sheets, Gmail)


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