Global Customer Service Representative

hace 3 semanas


Xico, México Leoni Ag A tiempo completo

**Job Overview:**
A global manufacturing company, Leoni Ag, is seeking an experienced Global Customer Service Representative to join their team in Mexico. This role offers a unique opportunity to work with a top employer committed to further development, intercultural exchange, and innovation.

Estimated Salary:$80,000 - $110,000 per year

**Responsibilities:**
  • Coordinate day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities, and third-party logistics.
  • Process customer orders in the ERP system of the principal company, analyze customer schedules against agreed contracts, including capacity and flexibility agreements, and negotiate potential solutions for deviations.
  • Monitor availability of required finished goods at ADC and initiate emergency measures if required.
  • Support the dispatch process and outbound truck planning at ADC.
  • Ensure accuracy of FG inventory in the ERP system of the principal company, support cycle counting and stock take process at ADC.
  • Track ADC FG excess stock and take necessary actions to reduce it.

Requirements:

  • Bachelor's degree in Economics or Engineering.
  • Customer service/planning experience (automotive industry preferred).
  • Proficiency in MS-Office and ERP systems (SAP preferred).
  • Strong organizational skills, ability to prioritize tasks in multiple work streams, and work effectively in an international team.


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