Global Yo Customer Success Advocate
hace 7 días
The Global Yo Customer Success Representative plays a pivotal role in building and maintaining long-lasting relationships with our valued customers. As the primary point of contact, your main objective is to ensure utmost satisfaction with our Global YO products and services by delivering exceptional customer service support and addressing any concerns that may arise.
Your key responsibilities include:
- Troubleshoot and resolve basic service issues efficiently.
- Provide expert assistance regarding our company's products or services.
- Stay up-to-date with updates and changes within Global Yo.
- Effectively track and resolve tickets.
- Educate and escalate various issues to the relevant teams.
To excel in this role, you will need:
- A minimum of 2 years of experience in customer service, preferably via chat and in the tech industry.
- Excellent communication skills and problem-solving abilities.
- Familiarity with Zendesk.
- The ability to explain complex technical information clearly and simply.
- Good written communication skills, with a WPM (words per minute) of at least 40.
- Advanced English language proficiency.
- The ability to prioritize tasks efficiently and multitask effectively.
- An analytical and process-oriented approach.
- The ability to learn new software and services quickly.
- Attention to detail.
We are looking for a dedicated professional who can contribute to our team's success.
-
Customer Experience Advocate
hace 3 días
Xico, México Global Yo A tiempo completoGlobal YO: A Pioneer in Customer SuccessWe are committed to delivering exceptional customer service and ensuring utmost satisfaction with our products and services.About the Role:This is an exciting opportunity to join our team as a Customer Care Agent, where you will play a crucial role in fostering strong customer relationships and driving customer...
-
Customer Success Advocate
hace 4 semanas
Xico, México Awesomely A tiempo completoCustomer Success HeroWe are seeking a highly skilled and dedicated Customer Success Hero to join our team at Awesomely. As a Customer Success Hero, you will be responsible for providing exceptional support to our customers and members, ensuring their success and satisfaction with our products.Key Responsibilities:Provide timely and effective support to...
-
Customer Success Advocate
hace 4 semanas
Xico, México Salesforce A tiempo completoJob CategoryCustomer SuccessJob Details**About Salesforce**We're a leader in cloud-based customer relationship management, empowering companies to connect with their customers in a whole new way.**Customer Success Advocate**Triage / Voice Support EngineeringMexico City**ROLE DESCRIPTION**:You will have primary responsibility for providing front-line...
-
Customer Success Advocate
hace 3 semanas
Xico, México Yalo Inc. A tiempo completoRole SummaryYalo Inc. is seeking an experienced Customer Success Manager to join our team. This role will be responsible for ensuring customers are successful by working closely with them and internal teams to execute the roadmap and implement growth strategies.ResponsibilitiesUnderstand and document the value levers of the customers.Update customer value...
-
Customer Success Advocate
hace 3 semanas
Xico, México Yalo Inc. A tiempo completoDrive Customer Satisfaction and SuccessAs a key member of our team, you will play a vital role in driving customer satisfaction and retention. Your primary responsibility will be to work closely with our clients to understand their needs, provide tailored solutions, and ensure they maximize the value of our platform.Key Responsibilities:- Develop and...
-
Customer Success Advocate
hace 14 horas
Xico, México Insider A tiempo completoAt Insider, we're shaping the future of customer experiences, and we're looking for a talented Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll play a critical role in driving adoption and retention, building strong relationships with our clients, and ensuring they receive maximum value from our...
-
Customer Success Advocate
hace 1 mes
Xico, México Gigamon A tiempo completoAbout the RoleGigamon is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for ensuring our customers achieve their desired business outcomes.Key ResponsibilitiesDevelop and maintain strong relationships with our customers to understand their business goals and...
-
Customer Success Architect
hace 3 días
Xico, México Flexos Global Pte. Ltd. A tiempo completoJob OverviewWe are seeking a highly skilled Customer Success Architect to join our team at Flexos Global Pte. Ltd. The ideal candidate will have a proven track record of driving customer value realization and adoption, with a strong focus on delivering 1:1 expert coaching sessions and ad-hoc success engagements.About the RoleThis is a crucial role in helping...
-
Customer Success Manager
hace 4 semanas
Xico, México Zendesk A tiempo completoAt Zendesk, we're committed to empowering our customers to achieve their objectives through exceptional customer experiences. As a Customer Success Manager - Scaled Success Expert, you'll play a critical role in ensuring our customers realize value from our solutions.Key responsibilities include managing large portfolios of customers, leveraging data to...
-
Customer Success Operations Specialist
hace 3 semanas
Xico, México Didi Global A tiempo completoAbout Us:DiDi Global Inc. is the world's leading mobility technology platform, offering various app-based services across markets worldwide. Our mission is to create better life experiences and greater social value through the use of AI technology and localized smart transportation innovations.Job Overview:We are seeking a highly motivated and...
-
Global Supply Chain Advocate
hace 5 días
Xico, México Kids Ii Inc A tiempo completoAt Kids2, we strive to reimagine how brands can make a meaningful impact on parents' lives. As the Global Supply Chain Advocate, you will be based in Mexico City and play a pivotal role in shaping our relationships with key retail customer accounts.We're looking for a highly skilled professional who can effectively communicate with customers, navigate...
-
Enterprise Customer Advocate
hace 3 semanas
Xico, México Incode Technologies A tiempo completo**Unlock Customer Potential**Incode Technologies, a leading provider of world-class identity solutions, is seeking a skilled Enterprise Customer Success Manager to drive growth and satisfaction for our enterprise and SaaS clients.This role requires a strong project management background, excellent communication skills, and the ability to distill complex...
-
Customer Service Representative
hace 4 semanas
Xico, México Global Yo A tiempo completo**Customer Service Representative**Foster strong customer relationships and drive retention by providing exceptional support and addressing concerns for Global YO products and services.Key Responsibilities:Troubleshoot and manage basic service issues.Provide assistance regarding Global YO products or services.Stay current with updates and changes within the...
-
Customer Success Manager
hace 4 semanas
Xico, México Salesforce A tiempo completoJob CategoryCustomer SuccessJob Details**About Salesforce**We're the Customer Company, inspiring the future of business with AI, Data, and CRM. Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth,...
-
Customer Success Director
hace 14 horas
Xico, México Salesforce, Inc. A tiempo completoCompany Overview:Salesforce, Inc. is a leading technology company that inspires the future of business with AI, Data, and CRM. Our core values drive us to help companies across every industry innovate and connect with customers in new ways.Estimated Salary: $120,000 - $180,000 per yearJob Description:We're seeking an experienced Customer Success Manager to...
-
Customer Success Professional
hace 1 mes
Xico, México Remote A tiempo completoAbout RemoteWe're a fully remote company, and all our positions are available to work from anywhere. No relocation required.Job DescriptionWe're seeking a skilled Customer Success Manager to join our Customer Experience team. As a trusted advisor and advocate, you'll build and grow long-term relationships with our customers, driving business growth and...
-
Customer Experience Advocate
hace 7 días
Xico, México Wood Mackenzie A tiempo completoUnlock the Power of Exceptional Customer SupportWood Mackenzie is seeking a highly skilled and customer-focused Customer Experience Advocate to join our fast-evolving global Customer Support team. As a key member of this dynamic team, you will play a vital role in delivering exceptional customer experiences, driving customer satisfaction, and ensuring timely...
-
Customer Success Associate
hace 4 semanas
Xico, México Gigamon A tiempo completoAbout the RoleGigamon's Customer Success Team is responsible for delivering exceptional customer experiences. As a Customer Success Associate, you will play a key role in ensuring our customers achieve their objectives.You will work closely with our customers to understand their needs and provide tailored support to help them maximize their Gigamon...
-
Customer Experience Advocate
hace 5 días
Xico, México Gigamon A tiempo completoAbout the RoleGigamon's mission is to deliver exceptional customer experiences, and we're seeking a skilled Customer Success Associate to join our team.
-
Enterprise Customer Success Leader
hace 15 horas
Xico, México Menlo Ventures Management, L.P A tiempo completoUnlock Your Potential as an Enterprise Customer Success LeaderWe are seeking a highly skilled and results-driven Enterprise Customer Success Leader to join our team at Menlo Ventures Management, L.P. As a key member of our customer success organization, you will be responsible for driving the success and net retention of our clients.About the Role:Oversee...