Financial Services Technical Support Specialist

hace 3 días


Zapopan, Jalisco, México Ll Oefentherapie A tiempo completo
About the Job

As a Financial Services Technical Support Specialist, you will play a crucial role in delivering exceptional post-sales support and solutions to our customers. This involves resolving non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.

You will serve as a primary point of contact for customers, facilitating relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Key Responsibilities
  • Provide technical support to customers on financial services products, including installation, maintenance, and use.
  • Responsible for researching and developing solutions to customer issues, often working independently.
  • Act as a technical interface to customers, OEMs, and VARs for resolution of problems related to financial services products.
Requirements

We are looking for an experienced professional with a strong understanding of ERP product(s), specifically Financials EBS experience preferred; EBS General Ledger, Accounts Receivable and Fixed Assets experience are helpful but working knowledge of EBS Accounts Payable is desired and experience with Accounts Receivable, Fixed Assets, or other ERP Financial Solutions is a plus.

The ideal candidate should have excellent analytical and problem-solving skills, as well as a strong understanding of structured SQL statements and how they are executed in the RDBMS (SQL/PLSQL). Additionally, the ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution is essential.

What We Offer

Oracle offers a competitive salary range of $85,000 - $115,000 per year, depending on location and experience. In addition, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

We are an Affirmative Action-Equal Employment Opportunity Employer and welcome applications from qualified candidates. If you are passionate about delivering exceptional customer service and technical support, we encourage you to apply.



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